Customer Success Consultant- CaseMap

About the role

As a customer-facing representative, you will help new and existing customers successfully adopt, use, and expand their use of CaseMap. You will guide customers through onboarding, deliver product training, and support ongoing engagement to drive long-term value and satisfaction.

Responsibilities

• Guide customers through onboarding and initial product adoption
• Support customer trials and ensure a positive first-use experience
• Deliver engaging product training sessions tailored to user needs
• Build strong relationships with customers including paralegals, IT professionals, and litigators
• Respond to and incorporate customer feedback to enhance the user experience
• Identify customer needs and potential opportunities for expanded product usage
• Contribute to the development of training materials and resources
• Collaborate cross-functionally to improve customer success and retention

Requirements

• Experience working in a customer-facing or client success role
• Strong organizational skills and attention to detail
• Able to clearly explain technology concepts to a variety of audiences
• Confidence presenting to individuals and groups
• Experience working with legal professionals, IT teams, or similar stakeholders
• Motivated by helping customers achieve measurable outcomes
• Able to identify customer needs and contribute to growth opportunities
• Willingness to travel up to 25%

Qualifications

• Education: Bachelor's degree preferred
• Experience: Minimum 2 years of relevant experience

Skills

• Excellent communication and interpersonal skills
• Strong problem-solving and analytical skills
• Ability to manage multiple tasks and prioritize effectively
• Knowledge of legal industry trends and technologies

Benefits

We offer a comprehensive benefits package including:

• U.S. National Base Pay Range: $78,800 - $131,300
• Geographic differentials may apply in some locations to better reflect local market rates
• Annual incentive bonus eligibility
• Country-specific benefits available

Pay

U.S. National Base Pay Range: $78,800 - $131,300. Geographic differentials may apply in some locations to better reflect local market rates.

Schedule

Working flexible hours - flexing the times when you work in the day to help you fit everything in and work when you are the most productive.