Customer Success Consultant (Automotive Analytics required)

About the role

The Customer Value Architect (CVA) is a specialized role within Tekion's Customer Value organization. This role requires deep dealership operations experience and mastery of the Tekion DMS platform. CVAs are responsible for product truth and turn utilization data into a performance diagnosis, guiding dealerships towards improvement.

Responsibilities

• Conduct performance assessments using the Dealer Maturity Model diagnostic, identifying where each rooftop sits across the five-tier progression and the specific blockers preventing advancement
• Own the tier advancement plan for each account, translating DMM findings into a prioritized roadmap with clear milestones and measurable outcomes
• Partner with Customer Value Managers to integrate DMM findings into Customer Value Plans and Value Review conversations
• Identify and interpret industry metrics as value realization evidence
• Apply structured discovery methodology to every engagement. Diagnose before prescribing, and enter each account with a defined approach, not a pre-built agenda
• Frame problems in the dealer's language. Translate platform data and adoption gaps into business terms the dealer principal, GM, or department manager already uses
• Navigate resistance with diagnosis, not repetition. Identify the source of pushback and adapt the engagement approach accordingly
• Facilitate high-stakes conversations including value reviews, workflow redesign sessions, and change management discussions that require structured facilitation, not content delivery
• Maintain current mastery of the Tekion platform across all relevant modules
• Serve as the escalation resource for complex product questions that exceed CVM depth. This is a domain expert function, not a support function
• Design and deliver group enablement programs, including cohort sessions, virtual clinics, and workflow deep dives, that scale CVA impact beyond the 1:1 model
• Contribute to CVA playbook development, turning field patterns into repeatable methodology the full team can apply

Requirements

• Direct experience in automotive dealership operations as a GM, controller, department manager, or equivalent role
• The ability to walk into any dealership and be immediately credible in a room of operators. Not because of what you say, but because of what you know
• Demonstrated fluency with DMS platforms and dealership technology. You do not need to be trained on what a desking tool is or what a deal jacket contains
• Structured consulting or advisory instincts, including the ability to diagnose a situation, build a recommendation, and guide a stakeholder to action

Preferred Qualifications

• Prior experience with Tekion or a comparable DMS at an administrative or power user level
• Experience in a customer success, consulting, or enablement role within a SaaS or automotive technology environment
• Tekion ARC knowledge, Variable preferred, Fixed knowledge secondary. Internal CVA, PS or Support is the most likely resource
• Familiarity with BI tools such as Tableau, Looker, Sigma, or Power BI

Benefits

• Competitive compensation and generous stock options
• 100% employer-paid top-of-the-line medical, dental and vision coverage
• Great benefits including unlimited PTO, parental leave and free snacks and beverages
• The opportunity to work with some of the brightest minds from Silicon Valley’s most dominant and successful companies
• Be part of an early stage, hyper-growth start-up with the opportunity to grow and prosper
• Work on the latest and coolest technologies – everything is home-grown and built ground-up
• A dynamic work environment with a strong sense of community and collaboration
• The open and transparent culture that encourages innovation, rewards performance and discourages hierarchy
• Exciting opportunities for career growth and development

Pay

$78,000 - $130,000 USD

Schedule

Full-time