Customer Success Manager, Automotive

About the role

This is a full-time, hybrid role based out of our headquarters at One World Trade Center, with in-office days on Tuesdays, Wednesdays, and Thursdays.

Responsibilities

• Manage and cultivate relationships with assigned OEM certified programs and agency partnerships.
• Understand the unique needs and objectives of each customer and develop tailored customer success plans to drive satisfaction and retention.
• Proactively engage with customers through regular check-ins, business reviews, and product training sessions to ensure ongoing success and identify opportunities for marginal revenue growth.
• Collaborate cross-functionally with sales, product, and implementation teams to ensure a seamless customer experience and address any customer concerns or issues.
• Develop a deep understanding of Constellation's product offerings and industry trends to provide valuable insights and guidance to customers.
• Monitor and analyze customer usage data, adoption metrics, and customer feedback to identify patterns and trends, enabling proactive intervention and resolution of potential issues.
• Serve as the voice of the customer within the organization, providing feedback and advocating for customer needs and requirements.
• Stay up-to-date with industry best practices and customer success trends to continuously enhance customer engagement strategies and drive customer satisfaction.

Requirements

• Minimum of 2+ years of experience in a customer-facing role within the Automotive industry, with a focus on customer success management.
• Proven track record of retaining and growing revenue within a base book of business.
• Excellent communication and interpersonal skills, with the ability to build strong relationships and effectively convey value propositions.
• Ability to understand customer needs and align them with appropriate solutions and services.
• Proactive and customer-focused mindset, with the ability to anticipate customer needs and provide proactive guidance.
• Strong analytical and problem-solving skills to identify trends, patterns, and opportunities for improvement.
• Ability to manage multiple customer accounts and priorities simultaneously.
• Familiarity with CRM systems, such as Salesforce, for tracking and managing customer interactions and engagements.
• Bachelor's degree in Business Administration, Marketing, or a related field.

Qualifications

Comprehensive Healthcare, Dental, and Vision coverage
PTO plans & holidays
Hybrid work environment
Casual in-office dress code
Competitive 401k plan with company match
Commuter and Parking Benefits
Paid Family Leave
UberEats stipend & free snacks and beverages

Benefits

• Comprehensive Healthcare, Dental, and Vision coverage
• PTO plans & holidays
• Hybrid work environment
• Casual in-office dress code
• Competitive 401k plan with company match
• Commuter and Parking Benefits
• Paid Family Leave
• UberEats stipend & free snacks and beverages

Pay

New York Pay Range: $85,000-$100,000

Schedule

This is a hybrid role with in-office days on Tuesdays, Wednesdays, and Thursdays.