Director of Customer Success, Automotive

About the role

The Director of Customer Success, Automotive, plays a pivotal role in maintaining and growing key accounts for Constellation, a cutting-edge AI solution provider. Based in New York City, this position oversees the Customer Success team and ensures client retention and growth.

Responsibilities

• Build and cultivate relationships with existing and prospective clients to drive revenue growth and ensure retention and expansion
• Supervise members of the Customer Success team
• Successfully manage book of business with minimal involvement from senior management
• Identify opportunities for upselling, cross-selling, and pitching new business ideas
• Enhance the SaaS customer experience across onboarding, support, and account management stages
• Lead projects and campaigns involving multiple stakeholders, ensuring prompt and efficient turnaround of deliverables
• Assist Sales team by providing support for proposals and new business initiatives
• Maintain and monitor customer success KPIs to ensure scalability of processes and frameworks
• Contribute to and lead strategic discussions with both clients and Constellation leadership

Requirements

• 5+ years of leadership experience in a client-facing role within the Automotive sector, preferably in SaaS or digital marketing
• Demonstrated proficiency in understanding digital campaigns, metrics, and analytics
• Operational-minded to identify efficiencies, improve processes, implement strategies, and conduct training sessions to facilitate the ongoing growth of the Customer Success team
• Able to multitask and manage multiple projects and tasks with a strong focus on client satisfaction
• Skilled in developing and executing client contracts and proposals
• Excellent communications skills (both internal and external) required
• Proven track record of engaging with senior leadership
• Demonstrated proactive problem-solving abilities and emotional maturity
• Available and willing to travel for in-person client meetings as needed
• Exceptional attention to detail, organizational, and time management skills

Nice to Haves

• Tier 3 auto experience
• Experience with Facebook Ads Manager, Search Engine Marketing, and SaaS technologies

Other Job Information

• This job description is not all inclusive. Constellation reserves the right to amend this job description at any time.
• Benefits at Constellation include comprehensive healthcare, dental, and vision coverage, flexible PTO, a hybrid work environment, a casual in-office dress code, a competitive 401k plan with company match, commuter and parking benefits, paid family leave, an UberEats stipend, and free snacks and beverages.
• Diversity & Inclusion: Constellation is an Equal Opportunity Employer committed to providing a diverse and inclusive environment.
• If you need an accommodation during any part of the interview process, due to a disability, please let your dedicated Talent Partner know.
• The total compensation package includes base compensation, equity, and benefits. The New York Pay Range is $130,000 - 150,000 + Bonus.

Benefits

• Comprehensive Healthcare, Dental, and Vision coverage
• Flexible PTO
• Hybrid work environment
• Casual in office dress code
• Competitive 401k plan with company match
• Commute and Parking Benefits
• Paid Family Leave
• UberEats Stipend & Free Snacks and Beverages
• Wellness Programs and Other Employee Perks

Diversity & Inclusion

Constellation is an Equal Opportunity Employer committed to providing a diverse and inclusive environment.

Compensation Package

The total compensation package is made up of base compensation, equity, and benefits. The New York Pay Range is $130,000 - 150,000 + Bonus.