Customer Success Consultant

Job Responsibilities

• Target, prospect and sell by building strong relationships, exploring needs and uncovering purchasing opportunities with customers and supplier partners in an assigned territory.
• Develop insights that provide opportunities to educate customers to achieve purchasing optimization, and the implementation of best practices and recommendations.
• Achieve established targets and goals; report business results.
• Create and manage a robust sales pipeline by leveraging internal reports, databases and tools.
• Following the company's deployment of Salesforce, maximize Salesforce utilization.
• Demonstrate personal ownership of the customer relationship through consistent communications, account management, and business reviews.
• Connect assigned clients with key Avendra supplier partners to aid clients in their procurement needs.
• Facilitate client’s official connection with suppliers and resolve any client issues.
• Schedule and conduct meetings mostly via phone, video and email with assigned Avendra clients, colleagues and partners.

Qualifications

• Minimum two (2) years of sales or related customer success experience, demonstrating a record of progressively increasing client growth success and meeting or exceeding established sales and growth targets.
• Experience in building and maintaining strong professional relationships through excellent customer service and client relationship skills.
• Experience, intermediate level proficiency and demonstrated ability to learn use of the following: Salesforce, Microsoft Office and Teams, HubSpot and Avendra’s proprietary CRM system Pivotal.
• Pivotal general business skills.
• Excellent organizational and time management skills with an ability to work effectively in a matrixed organization.
• Excellent oral and written communication and presentation ability that include well-honed listening skills.
• Preference is given to candidates that possess hospitality, lodging and foodservice industry experience.