Customer Success

About the role

We're looking for a Customer Success Manager to help shape our journey at Span. The ideal candidate is passionate about supporting engineering teams and loves turning technical insights into strategic wins.

What You'll Be Up To

• Build deep, trusted relationships with engineering leaders
• Understand their goals, unblock challenges, and help them get the most out of Span
• Lead onboarding, set success plans, and guide customers through best practices to ensure adoption, retention, and expansion
• Be the go-to advisor for our customers—navigating the worlds of AI Effectiveness and Developer Intelligence
• Work across departments (Sales, Product, Engineering) to advocate for customer needs and deliver a standout experience
• Lead value-driven conversations regularly with customers to help them make the connection between Engineering Intelligence and business outcomes
• Identify champions, expand usage across teams, and proactively spot churn risks before they happen
• Get creative with workflows, playbooks, and experiments to scale our CS efforts as we grow

What We’re Looking For

• 3+ years of experience in Customer Success or similar post-sales roles at a SaaS company
• Experience working with technical teams—especially engineering leaders—at mid-market or enterprise companies
• A consultative approach to customer relationships—you love solving messy problems, not just checking boxes
• Excellent communication skills—you know how to read a room and speak both engineer and executive
• Comfort with ambiguity and a bias toward action—you know when to zoom in and when to zoom out
• You take pride in your organization and follow-through, and you’re always one step ahead
• You care deeply about your customers and want to help them thrive

Bonus Points If You Have

• Familiarity with tools like Jira, GitHub, and other engineering systems
• Experience supporting a technical or data-heavy product
• Been an early CS hire before
• A knack for simplifying complex concepts and building processes that scale

Compensation Range

$95K - $200K