Customer Success Associate - Bellmore (Remote/ Hybrid)
Job Summary
We are seeking a dependable and detail-oriented Customer Success Associate to support daily operations and ensure a smooth experience for our clients. This role works closely with Customer Success Account Managers and pharmacy teams to provide timely communication, resolve issues, and support overall workflow efficiency.
Key Responsibilities
- Respond to client inquiries and provide timely updates on prescription status
- Maintain and update daily reports as directed by Customer Success Managers
- Investigate and resolve client concerns in a timely and professional manner
- Communicate clearly and professionally with clients in a HIPAA-compliant system
- Assist with reshipments and coordinate issue resolution with internal teams
- Strengthen operational efficiency by providing administrative support
- Identify recurring issues or trends and escalate for process improvement
- Stay up to date on company products, services, and policies
Required Qualifications
- 1+ years of experience in customer service, administrative support, or healthcare setting
- Strong communication and interpersonal skills
- Excellent attention to detail and organizational abilities
- Comfortable working in a fast-paced, regulated environment
- Basic computer skills; experience with CRM or ticketing systems is a plus
Preferred Qualifications
- Experience in a pharmacy, medical office, or healthcare environment
- Familiarity with medical terminology
- Proficiency in Microsoft Excel
Schedule
Monday through Friday, 9:00 AM to 5:00 PM
Benefits
- 401(k) with matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Why Join Us
As part of Precision Medicine, you’ll be at the heart of an exciting transformation in the telemedicine landscape. Together, we’re pioneering solutions that bridge technology and compassionate care, improving health outcomes for all. We’re committed to your growth, providing you with the resources and support you need to build a meaningful career while exploring your creativity.
About the Role
We celebrate diverse perspectives and foster an environment where you can thrive, innovate, and make a meaningful impact on patients’ lives.
Skills
Not specified
Benefits
Not specified
Pay
$25 per hour
Schedule
Monday through Friday, 9:00 AM to 5:00 PM