Customer Success Associate

About the Role

You’ll be the day‑to‑day point of contact for our customers, guiding every order from quote to delivery. This is ownership‑focused work: you keep customers informed, coordinate across every viaPhoton team, and make sure each order arrives on time. When something slips, you’re the one with a plan.

Responsibilities

• Support customers from first quote to final delivery, processing quotes and purchase orders accurately and on time.
• Serve as the customer’s single point of contact across Sales, Engineering, Manufacturing, and Logistics.
• Communicate delivery timelines, order status, and updates proactively so customers always know what to expect.
• Monitor deliverables across the business, including manufacturing partners, to keep orders on schedule, and offer clear alternatives when something slips.
• Take ownership of the customer experience, resolving issues quickly and following through to the end.

What You’ll Bring

• Excellent written and verbal communication skills with a customer‑first mindset.
• Strong organizational skills and attention to detail across multiple orders and deadlines.
• A strong sense of ownership, with a bias toward action and follow‑through.
• Comfortable learning new systems quickly, including ERP platforms.
• Experience in customer service, order management, or account coordination (a plus).

Benefits

• Robust health, dental, and vision coverage that starts on day 14.
• 401(k) with 4% match, vests immediately after a 90‑day waiting period.
• Flexible PTO that grows over time.
• 10 paid holidays, including 2 floating holidays.
• Monthly team events.

Pay

Base salary: $50,000 – $60,000.

Schedule

Monday – Friday, regular business hours.

Location

Naperville, IL.