Customer Success Associate

About the role

Third Bridge is a leading global research firm established in 2007, with a team of over 1,500 employees worldwide dedicated to fueling decisions with expert insights. We accelerate and enhance decision‑making for investors and business leaders by unearthing unique expert insights across multiple sectors, geographies, and topics. For nearly 20 years, we’ve helped clients access knowledge on demand from experts, in‑person and through our Library covering over 65,000 companies.

Start Dates: January, April, July, September

Why Join Us? Want to accelerate your career in a high‑energy, commercial role? If you’re competitive, a confident communicator, both on the phone and in person, and hungry to grow fast, our Associate role at Third Bridge could be your next big move. We’re offering more than a role – we’re offering a career launchpad. As a Client Services Associate, you’ll develop the commercial awareness and business acumen that open doors to long‑term careers in sales, account management, leadership, research and so much more. We promote from within, and our top performers move into management in as little as two years. You’ll Thrive If You Love a fast‑paced, target‑driven environment, have the confidence to pick up the phone and start conversations with anyone, are naturally curious, quick to learn and love to solve complex problems, build rapport fast and think on your feet, are resilient and motivated to exceed goals.

What You'll Gain: Commercial edge – sales, negotiation, relationship‑building skills and the opportunity to develop leadership skills very early in your career; Client exposure – work with leading private equity firms, hedge funds, and consultancies; Clear progression – every manager started in the Associate role; promotion possible within 2 years; Annual Personal Development Allowance to invest in your growth.

Responsibilities

• Own projects end‑to‑end, truly understanding the specific client needs and scheduling high‑caliber expert calls.
• Cold call and engage experts across industries, overcoming objections and winning buy‑in.
• Work at speed, managing multiple projects and clients at once.
• Learn fast, gaining broad knowledge of markets, business models, and regulations.
• Cross‑sell the full range of Third Bridge services including content library, surveys, advisory, as well as 1‑1 calls.

Requirements

• Intellectually strong, ambitious, with leadership or extracurricular experience.
• Shown grit through internships, work experience, or other achievements.

Benefits

• Comprehensive health, dental, vision coverage.
• 401K matching.
• 15+ vacation days plus flex days.
• Work‑from‑anywhere for one month per year.
• Social events and professional development opportunities.

Pay

Total first‑year salary expected to be $77,000–$102,000 (based on average‑high performance), inclusive of a $60,000 base salary plus an uncapped performance bonus accessible after the first month.