Customer Success Associate

Responsibilities

• Provides responsive, exemplary customer service to current customers to assist in moving their projects forward
• Builds relationships with customers to make them feel important and their business appreciated to ensure referral and a good customer experience
• Always displays a positive and enthusiastic attitude with customers
• Continues to develop and grow with the business segments to ensure that the leadership staff is knowledgeable of any and all opportunities that might arise
• Makes recommendations for improvement of all existing processes and procedures

Qualifications

• Excellent interpersonal, written, and oral communication skills
• Strong work ethic and self-starter, able to effectively manage multiple priorities and adapt to change within a fast-paced business environment
• Must possess a professional, friendly attitude and strong telephone handling skills to quickly develop a rapport with customers over the phone
• Must be a strong team player and enjoy supporting others to “get things done”
• Must display a positive, enthusiastic, helpful, and professional attitude at all times
• Strong PC systems and typing skills (CRM, email, chat)
• Previous experience in a call center customer service role preferred

Benefits

• Opportunity for career advancement
• Competitive salary based on experience
• Strong expertise of colleagues that like to share knowledge
• Team social events
• Be part of a young and dynamic team