Customer Success Associate

About the role

As a Customer Success Associate for the Global Services Team, you will leverage specialized skills to address international customer requests. You will be essential in cultivating customer relationships and ensuring customers derive maximum value from our products and services.

Responsibilities

• Manage international orders for customers across all business segments.
• Address non-standard customer inquiries and troubleshoot specialized issues.
• Analyze customer value and upselling opportunities.
• Act as the point of contact for high-priority projects and/or customers.
• Develop recommendations based on customer feedback for product/service improvement.
• Collaborate with domestic and managed services, vendors, sales, and relationship management teams to enhance customer experience.
• Foster client relationships through proactive engagement.
• Review vendor communication and make updates based on jurisdictional changes.
• Handle direct cases, subcases, client calls, and handoffs for requests/orders (FinCen ID required).

Skills

• Communication: High-level verbal and written communication skills.
• Problem-Solving: Ability to address and resolve complex issues.
• Analytical Skills: Strong ability to interpret and act on customer data.
• Technical Proficiency: In-depth knowledge of company products/services.
• CRM Management: Proficient and effective use of CRM systems.
• Customer Advocacy: Strong focus on representing customer needs within the company.
• Cross-Functional Collaboration: Effective teamwork across different departments.

Pay

Compensation: $37,700.00 - $63,200.00 USD. This role is eligible for Bonus.

Benefits

• Medical, Dental, & Vision Plans
• 401(k)
• FSA/HSA
• Commuter Benefits
• Tuition Assistance Plan
• Vacation and Sick Time
• Paid Parental Leave