Customer Success Associate
About the role
Runwise is looking for an entry-level Customer Success Associate who is highly motivated, results-oriented, and looking to learn about Customer Success and the SaaS/PropTech industry. Runwise (www.runwise.com) is a fast-paced, customer-focused New York City / Boston based energy tech startup that controls and runs the heating systems in nearly 8000 buildings throughout the United States. Runwise’s unique hardware and software service significantly reduces energy usage, substantially lowering costs and carbon output. The average reduction in energy use across those buildings was 21%. Together, those buildings saved more than $44 million in energy costs to date. As a Customer Success Associate at Runwise you will have the opportunity to work directly with our Customer Success Managers. Each customer and each building has unique needs. You will assist our Customer Success Managers, helping them effectively manage their books of business while you learn our product and services. You will be an integral part of our customer experience, helping our customers run their heating systems in an energy efficient way that makes tenants more comfortable. No job is too small. Sincerity builds trust. Setbacks fuel progress. Efficiency is vital. This is an excellent opportunity to join a fast-growing company and create a career path beyond this initial role. You will be surrounded by talented people where you will learn about real estate and software/managed services sales at a very fast growing tech company, whilst having a tangible impact on reducing carbon emissions across the country.
Responsibilities
- Assisting property managers, supers, and owners with the Runwise platform
- Drafting and delivering savings reports for existing customers
- Pulling reports and reviewing customer data to distill trends, flag inconsistencies, etc.
- Reviewing customer dashboards, usage, etc. to help identify trends and triggers to escalate to Customer Success Managers
- Proactively identifying potential problems that may lead to reduced savings or a miss on customer goals