Customer Success Associate

Benefits

• Commission
• Opportunity for advancement
• Paid time off
• Training & development

About the role

We are seeking a friendly, enthusiastic, and motivated Customer Success Associate. The ideal candidate enjoys working in a fast-paced environment, is detail-oriented, is results-driven, and possesses strong communication skills. In this role, you will be the heart of our customer experience — building lasting relationships and ensuring client satisfaction. Your key focus areas will include increasing center sales, acquiring new customers, maintaining accounts, expanding our footprint within existing accounts, and creating a positive experience for our clients.

Responsibilities

• Maintains a professional appearance and ensures all clients have a positive customer experience
• Act as a primary contact for clients and proactively identifies the customer needs and recommends appropriate products or services
• Be highly responsive to customer inquiries
• Communicate courteously with customers though email, over the phone, and in person
• Assist customers with the resolution of any problems that may arise
• Have a full understanding of pricing and be able to create and follow up on printing, signage, and marketing materials estimates
• Collaborate with internal teams to coordinate print and marketing project fulfillment on a regular basis
• Review customer files to ensure production quality and accuracy
• Track and manage customer orders, timelines, and follow-ups using CRM tools
• Identify new sales opportunities, build relationships, and develop repeat customers
• Handle customer concerns, complaints, and escalations with professionalism and urgency

Requirements

• 1+ years of experience in customer service, account management, or a client-facing role
• Experience in print, marketing, or graphic design industries is a major plus