Customer Success Analyst

About the role

We’re looking for a Senior Analyst, Customer Success to support the ongoing success of our customers by ensuring a smooth, high-quality experience after implementation. This role is ideal for someone who enjoys both relationship management and hands-on execution—balancing customer engagement with day-to-day operational support.

Responsibilities

• Serve as a primary point of contact for a portfolio of small to mid-sized customer accounts
• Support senior Customer Success Managers on strategic accounts through execution of plans, follow-ups, and customer communications
• Handle day-to-day customer needs, including troubleshooting issues and coordinating with internal teams to drive resolution
• Reinforce onboarding best practices and support ongoing adoption and usage of the solution
• Build an understanding of customer goals and help align the platform to deliver measurable value
• Track customer activity, identify trends or risks, and escalate as needed

Requirements

You’re a proactive, detail-oriented professional who thrives in a fast-paced, customer-focused environment. You enjoy solving problems, staying organized, and supporting both customers and internal teams to drive success. You’re equally comfortable managing your own accounts and contributing behind the scenes on larger initiatives, and you bring a strong sense of ownership to everything you do.

Qualifications

• Proven experience in customer service or related field
• Strong organizational and communication skills
• Ability to work independently and as part of a team
• Experience with CRM tools and customer relationship management
• Basic understanding of technology and software solutions

Skills

• Excellent problem-solving and decision-making skills
• Strong interpersonal and communication skills
• Ability to prioritize tasks and manage multiple projects simultaneously
• Proficiency in Microsoft Office Suite

Benefits

In addition to base pay, also offered is a comprehensive benefits package and 401k contribution (all benefits are subject to eligibility requirements).

Pay

The pay range for this position is $85,500.00 - $139,350.00; base pay offered may vary depending on a number of factors including, but not limited to, the position offered, location, education, training, and/or experience.

Schedule

This position is full-time.