Customer Success Analyst

What the job involves

Implement customer requirements, datasets and workflows into Atominvest
Work alongside Customer Success Managers to onboard customers onto the platform
Drive down time to value by ensuring a smooth transition to ongoing customer lifecycle management
Liaise with Product and Engineering to complete extensive QA testing for new product features and bug fixes
Field support tickets, ensuring customers are kept up to date on progress toward resolution
Maintain technical documentation and internal knowledge base

Requirements

• Bachelor's Degree (or higher) from top-tier university
• Proven interest in private markets
• 1-2 years experience in consulting, investment banking, private equity or fund administration (plus)
• Excellent verbal and written communication skills
• Strong analytical skills and attention to detail
• High degree of proficiency in MS Excel
• Comfortable with working with large amounts of data
• Able to prioritize tasks, regularly communicate progress and meet established deadlines
• Team player, keen to learn and share ideas

The process

• Meeting with a member of our Customer Success Team to discuss your motivations, background and dig deeper into your CV, as well as talk about our story and where we’re heading
• Complete a short case study
• Discuss case study with our Head of Customer Success
• Final round discussion with our Chief Commercial Officer
• Join Atominvest!

What we offer

• Competitive compensation (fixed base salary + performance incentives)
• 25 days of holiday per year + bank holidays
• Hybrid working style (a minimum of 3 days in our central London office is required)
• Cycle2Work scheme
• Employee Assistance Programme (EAP) to support employee wellness
• A culture of trust, ownership, responsibility and autonomy in your work
• An incredible team of smart and mission-driven people to work with
• Fun working atmosphere
• Significant growth opportunities
• Company-wide socials and events