Customer Success Agent - Call Center Representative

Must be local to Jacksonville, FL.

About the role

The Agent, Customer Success will support FMC’s Call Center operations. The purpose of the role is to provide exceptional service to our customers, answering their queries, and resolving their issues. Bring a positive attitude, willingness to learn, and ability to multitask in a fast-paced work environment.

Responsibilities

• Answer inbound and make outbound calls, respond to customer requests within set timeframes, and deliver exceptional quality of service to every customer.
• Provide information and knowledgeable assistance by pulling up loan information and delivering accurate details quickly.
• Adhere to schedules, multitask, meet deadlines, and provide verbal and written responses to customers as required.
• Work as part of a team to explain policies and procedures, finding solutions to customer inquiries in a seamless and positive way.
• Build positive relationships with customers, ensuring they feel secure and well-looked-after, regardless of circumstances.
• Maintain regular and punctual attendance, complying with all company policies and procedures.
• Perform other related duties as assigned.

Requirements

• High School Graduate/GED.
• 0-1 years of related work experience preferred.
• Top-notch communication skills, including active listening, clear verbal and written responses, and professional engagement with customers over the phone, email, or letter.
• Patience, politeness, and a strong commitment to confidentiality and data security.
• Comfortable multitasking in a fast-paced environment.

Workplace Conditions

• Standing/Sitting/Walking: Occasionally (up to 33% of the time).
• Kneeling/Crouching/Squatting/Bending: Occasionally (up to 33% of the time).
• Repetitive Hand Motion: Occasionally (up to 33% of the time).
• Environmental Risks: None specified.