Customer Success Agent
Heirloom Cloud Corporation · Mount Pleasant, SC · 13 mo ago
Customer Service$15/hrPart-time
Responsibilities
- Navigate HubSpot for timely Customer Relationship Management (CRM)
- Process in person Point of Sale (POS) and internet orders in Shopify
- Guide contacts on a buyer’s journey, as the hero to their friends and family
- Listen empathetically to the contact’s problems and suggest Heirloom solutions
- Communicate with contacts to elevate their status from Leads to Evangelists
- Advise Heirloom leadership on trends, special inquiries, and potential new products
Skills
- Proven 2+ years experience in sales or customer service
- Proven 1+ years experience in CRM (or comparable digital system)
- Knowledge of Google Workplace; familiarity with HubSpot or Shopify a plus
- Strong communication skills
- Excellent empathy and listening skills a priority
- Good organizational and learning skills required
- Assertiveness and confidence necessary for success
- High school diploma or GED; BS/BA in business a plus
Details
- Opportunity for hybrid (in person & remote) work
- Contract, intern, part-time, full-time, and equity positions considered
- Compensation starts at $15.00/hour. Benefits available for full-time employment