Customer Success Agent

Responsibilities

• Create content such as use cases, implementation manuals, instructions for different examples of automation schemes, and co-create marketing content (blog posts, screencasts, videos).
• Perform on the basis of information gathered from all other departments of the company.
• Communicate with clients via email and chat, and make calls to learn about their needs and requirements.
• Suggest the right solutions and ensure a great service is provided.

Requirements

• Make calls to clients who have expressed interest in our service by providing their contact details.
• Ask all the right questions and learn about the client's business and requirements.
• Suggest the right solutions and ensure a great service is provided.
• Have excellent command of English and, preferably, one other European language.
• Have great communication skills and the ability to explain complex issues in simple terms.

What We Offer

• On-the-job training and the possibility to become a leader of your own team as the sales structures of the organization grow in size.
• A MacBook or another laptop of your choice, along with all the equipment necessary to create great content (we have our own audio/video recording studio).
• Subsidized private healthcare, gym membership, and tasty lunches.