Customer Success Advocate

Responsibilities

• Manage a portfolio of customers, ensuring successful onboarding and usage of solutions
• Build and maintain strong relationships with stakeholders and end users
• Conduct regular reviews to assess usage and customer needs
• Drive adoption of licensed product features in mission-critical workflows
• Monitor account health and identify risks to adoption and retention
• Collaborate across teams to enhance the overall customer experience
• Identify upsell and cross-sell opportunities based on customer feedback

Qualifications

• Bachelor's Degree in Business, Communications, Public Safety, IT, or related field; or equivalent experience
• 3-5+ years in Customer Success, Account Management, or similar customer-facing role
• Familiarity with public safety operations and government technology environments
• Experience in driving product adoption through regular customer engagement
• Proficiency in CRM and BI tools such as Salesforce or Tableau
• Strong communication skills to articulate value propositions
• Proven problem-solving skills with an ownership mindset

Pay

$115,000 – $130,000 annually

Schedule

Remote - US based candidates only, no visa sponsorship available