Customer Advocate

Responsibilities

• Support and promote ImageFIRST's values and the ImageFIRST way to build the company
• Build positive relationships with principal customer contacts
• Identify and resolve customer concerns to ensure customer satisfaction
• Maximize route revenue through improved time management and upgraded product mix
• Identify changes in programs that require updated paperwork to maximize contract terms
• Act as ImageFIRST's "face" to customers and potential customers

Requirements

• Minimum of 3 years of experience within sales or a route sales role
• Valid DOT (Department of Transportation) medical certification or obtain one within a designated timeframe
• Able to lift 25 pounds on a frequent basis
• Able to drive commercial motor vehicle for up to 10 hours daily
• High School Diploma or equivalent
• Valid Driver’s License and Excellent Driving Record
• Knowledge of area and sense of direction

Qualifications

Must have a high level of product knowledge including pricing, codes, colors, sizing, changes/quantities, availability, and product application.

Skills

• Effective communication skills
• Time management and organization skills
• Problem-solving abilities
• Customer service skills
• Commercial driving skills

Benefits

• Weekly pay
• Medical, Dental, Vision, Pet, Legal, and Hospital Indemnity Insurance
• 401k (match)
• Paid Time Off Package
• Paid Parental Leave
• Tuition Reimbursement
• Referral Program
• Great company culture
• Collaborative team environment