Customer Success Advocate

About the role

Elevate the customer experience, drive operational excellence, and make a measurable impact. Energized by building relationships, solving complex challenges, and making customers genuinely excited about the tools they use every day.

Key Tasks/Duties

• Manage and deepen relationships with 20+ assigned accounts; use experience and judgement to take care of customers and strengthen relationships.
• Provide a customer experience that maximizes customer utilization of Esker solutions and satisfaction with Esker services.
• Work with internal support and Professional Services teams to address customer needs; troubleshoot issues that arise in the course of configuring solutions.
• Reach out and collect feedback from assigned accounts; share feedback with relevant teams to improve the customer experience and influence future product releases.
• Measure customer utilization of installed solutions using established procedures.
• Learn how assigned accounts use Esker solutions; help customers maximize process efficiency; suggest how customers can best use solutions.
• Recommend and support implementation of processes that improve team efficiency and customer satisfaction.
• Perform configuration changes and build reports.

Essential Experience

• Bachelor's degree or equivalent experience in lieu of degree
• 2+ years in customer service, customer training, or account management
• Demonstrates strong technical aptitude and is comfortable with tasks such as basic system configurations and setup
• Strong time management skills with the ability to prioritize effectively in a fast-paced environment
• Excellent written and verbal communication, with a knack for delivering complex information in an understandable way
• Creative and resourceful problem solver who takes initiative
• Familiarity with Salesforce or other ERP/CRM platforms is a bonus
• Working proficiency in Spanish or French is a plus

Salary Range

Salary Range: $53,400 - $77,700+ Incentive

Benefits

• Student loan repayment assistance
• Flexible work schedule, summer hours, and work from home options
• Profit sharing options
• Paid time off for community outreach and volunteer opportunities
• Yearly stipend for employee wellness, hobbies, or educational activities
• Dog-friendly work environment
• Competitive salary and benefits package

Company Culture

At Esker, we are committed to maintaining an inclusive and mutually respectful work environment. We do not discriminate against any qualified applicants on the basis of: race, color, national origin, religion, age, sex, sexual orientation, gender identity or expression, pregnancy, disability, medical history, military or veteran status, and any other characteristic protected by applicable law.