Customer Success Advisor – Reservoir Engineer

Location

Midland, TX

Job Title

Customer Success Advisor - Reservoir Engineer

Employment

Full-time

About the Role

Serve as a trusted technical advisor to leading operators and investors. Guide clients in using Novi’s AI-driven tools to improve development planning, reserves assessment, and production optimization. Drive adoption of Novi’s data platforms by delivering insights that influence high-stakes capital allocation decisions. Collaborate across internal teams (engineering, data science, sales, product) to continually enhance both client outcomes and Novi’s offerings. Advise clients on integrating Novi’s data solutions into their workflows to improve productivity, reduce costs, and guide strategic decisions. Troubleshoot and resolve client challenges, coordinating with engineering and product teams to ensure rapid and effective solutions. Act as a domain expert in unconventional resources, helping clients translate raw data into actionable reservoir insights. Deliver high-impact training workshops, product deep-dives, and technical enablement sessions. Develop tailored account strategies to expand adoption and ensure measurable business value. Build strong relationships with engineers, managers, and executives across client organizations. Become a trusted customer advisor through on-site engagements with customers. Share client insights and workflow needs with Novi’s product team to drive innovation. Communicate platform enhancements, new use cases, and measurable outcomes to clients. Stay current on oil & gas trends, data sources, and technologies to help shape best practices in digital reservoir engineering.

Responsibilities

• Serve as a trusted technical advisor to leading operators and investors.
• Guide clients in using Novi’s AI-driven tools to improve development planning, reserves assessment, and production optimization.
• Drive adoption of Novi’s data platforms by delivering insights that influence high-stakes capital allocation decisions.
• Collaborate across internal teams (engineering, data science, sales, product) to continually enhance both client outcomes and Novi’s offerings.
• Advise clients on integrating Novi’s data solutions into their workflows to improve productivity, reduce costs, and guide strategic decisions.
• Troubleshoot and resolve client challenges, coordinating with engineering and product teams to ensure rapid and effective solutions.
• Act as a domain expert in unconventional resources, helping clients translate raw data into actionable reservoir insights.
• Deliver high-impact training workshops, product deep-dives, and technical enablement sessions.
• Develop tailored account strategies to expand adoption and ensure measurable business value.
• Build strong relationships with engineers, managers, and executives across client organizations.
• Become a trusted customer advisor through on-site engagements with customers.
• Share client insights and workflow needs with Novi’s product team to drive innovation.
• Communicate platform enhancements, new use cases, and measurable outcomes to clients.
• Stay current on oil & gas trends, data sources, and technologies to help shape best practices in digital reservoir engineering.

Requirements

• Bachelor’s degree in Petroleum Engineering, Geoscience, Data Science, or a related technical field.
• Minimum 2 years of experience in Unconventional Resources as a Reservoir, Production, Completions, or Geoscience professional. We welcome strong early-career engineers who have demonstrated data science or analytics skills through personal projects, coursework, or work outside their primary role.
• Proficiency in Python and SQL for data manipulation, statistical analysis, and visualization.
• Proven experience building analytical datasets and working with time-series production and completion data.
• Strong skills in manipulating and joining large datasets (e.g., public & proprietary data, state databases).
• Experience with third-party data sources (e.g., Novi, Enverus, IHS, WoodMac).
• Hands-on experience with oil & gas software (e.g., Novi, Spotfire, ARIES, ArcGIS).
• Excellent written and verbal communication skills, with the ability to explain technical concepts to diverse audiences.
• Strong organizational skills, able to manage multiple projects and priorities independently.
• Knowledge of “big data” practices for analytics and workflow automation.
• Exposure to ML frameworks applied to production or completion data (e.g., Random Forest, Causal Inference, or similar).
• Curiosity and self-driven learning in data science, ML, or AI demonstrated through courses, personal projects, or published work.
• Experience with REST APIs and ETL/ELT pipelines.
• Familiarity with AWS cloud services.

Skills

• Enjoy working on a small, highly collaborative team.
• Thrive in cross-functional projects that combine engineering, data, and business outcomes.
• Value clear communication and can influence through well-reasoned ideas.
• Are motivated by solving complex problems that impact billions of dollars in energy investment.
• Willingness to travel up to 25% for client workshops, strategic engagements, and project kickoffs.

Benefits

• A professional, collaborative environment with a focus on work/life balance.
• Flexible leave policy.
• Health, dental, and vision insurance.
• 401K.
• Stock options.

Pay

Negotiable

Schedule

On-site role based in Midland, TX. Candidates must reside in or be willing to relocate to the Midland/Odessa area.