Customer Success Advisor, Design & Manufacturing

About the role

As a Customer Success Advisor, you’ll collaborate with Account teams, Channel Partners, and Sales Representatives to help customers fully realize the value of their Autodesk solutions. Your strong business acumen, curiosity mindset, and ability to quickly identify customer needs will allow you to create impactful experiences across the customer journey—while also shaping internal best practices.

Responsibilities

• Build strong customer relationships through proactive outreach and engagement to align product capabilities with customer objectives
• Establish and execute advanced onboarding and adoption strategies to increase customer value and product usage
• Identify and engage at-risk accounts by using strong discovery and consultative skills to remove risk and realign them to success
• Collaborate cross-functionally with Sales, Channel Partners, Support, and Services to drive customer milestones
• Deliver a high-quality experience that deepens customer satisfaction and loyalty
• Uncover and act on opportunities to expand customer relationship through value discovery and strategic conversations

Qualifications

• 4–7 years in Customer Success, Account Management, or a related customer-facing role
• Proven track record of working independently while driving measurable impact
• Experience navigating complex, cross-functional collaboration with internal and external stakeholders
• Proficiency in Salesforce or similar CRM systems
• Experience with SaaS, cloud-based software, or subscription business models
• Familiarity with Autodesk customer industries (AEC, MFG, M&E)