Customer Success Advisor, AEC

Responsibilities

• Build strong customer relationships through proactive outreach and engagement to align product capabilities with customer objectives
• Establish and execute advanced onboarding and adoption strategies to increase customer value and product usage
• Identify and engage at-risk accounts by using strong discovery and consultative skills to remove risk and realign them to success
• Collaborate cross-functionally with Sales, Channel Partners, Support, and Services to drive customer milestones
• Deliver a high-quality experience that deepens customer satisfaction and loyalty
• Uncover and act on opportunities to expand customer relationship through value discovery and strategic conversations

Requirements

• 4–7 years in Customer Success, Account Management, or a related customer-facing role
• Proven track record of working independently while driving measurable impact
• Experience navigating complex, cross-functional collaboration with internal and external stakeholders
• Proficiency in Salesforce or similar CRM systems
• Familiarity with Autodesk customer industries (AEC, MFG, M&E)

Qualifications

• Strong business acumen and curiosity mindset
• Ability to quickly identify customer needs
• Shaping internal best practices

Preferred Qualifications

• Experience with SaaS, cloud-based software, or subscription business models

Benefits

Salary transparency
For U.S.-based roles, we expect a starting base salary between $72,000 and $128,260. Offers are based on the candidate’s experience and geographic location, and may exceed this range.
In addition to base salaries, our compensation package may include annual cash bonuses, commissions for sales roles, stock grants, and a comprehensive benefits package.

Pay

Salary is one part of Autodesk’s competitive compensation package. For U.S.-based roles, we expect a starting base salary between $72,000 and $128,260. Offers are based on the candidate’s experience and geographic location, and may exceed this range.

Schedule

Not specified

Skills

Not specified

Benefits

Learn more about our benefits in the U.S. by visiting https://benefits.autodesk.com/