Customer Success Account Manager

About the role

This is a full-time, on-site role for a Customer Success Account Manager based at our Brooklyn, New York headquarters. You will own a portfolio of Sweet Robo client accounts — venue partners and machine operators across the US and worldwide — and be their trusted point of contact from day one.

Responsibilities

• Onboard new clients and guide them to a fast, smooth launch
• Conduct regular check-ins and business reviews with your accounts
• Resolve issues quickly by coordinating with our technical support, logistics, and sales teams
• Maintain account health, monitor machine performance, and identify revenue trends
• Identify upsell and expansion opportunities — additional machines, new locations, new products
• Own renewals and retention for your portfolio

Requirements

• Proven experience in customer success, account management, or client-facing roles
• Excellent communication skills — you can run a check-in call, calm an upset client, and manage expectations with confidence
• Strong organizational and time-management skills; comfortable juggling many accounts at once
• A proactive, ownership-driven mindset — you don't wait for problems to find you
• Great positive energy — people enjoy working with you, and clients feel it
• Strong motivation to succeed and grow — you bring drive and ambition every day

Qualifications

• Experience in a similar role
• Ability to work independently and as part of a team
• Strong problem-solving and decision-making skills
• Excellent interpersonal and communication skills

Benefits

Full-time, on-site at our Brooklyn, NY headquarters

Pay

$60,000 base salary Performance-based bonuses — OTE $85,000