Success Account Manager

About the role

Vaco is seeking an Account Manager located in the Blue Ash, OH area. This is a great opportunity with a large growing Non-Profit organization. This Account Manager is an onsite and direct hire opportunity.

Responsibilities

• Maintain accurate prospect and client information within the organization, including detailed documentation of client interactions.
• Process plan implementations, changes, and exceptions within internal systems.
• Manage ongoing account service activities, including client reporting, member packets, refund notices, and Agent of Record updates.
• Research and resolve prescription-related issues directly with pharmacy vendors.
• Assist with the development of client proposals and sales collateral.

Qualifications

• Bachelor's degree or equivalent experience.
• 3+ years of business development or account management experience.
• Inside customer service, PBM, or industry experience strongly preferred.
• Willingness to obtain and maintain required insurance licensing in applicable states/territories.
• Exceptional interpersonal and presentation skills, with the ability to confidently communicate with company owners, executives, and clients in person.
• Proficiency in Microsoft Office (Outlook, Word, Excel, PowerPoint), CRM platforms, and basic data manipulation.
• Highly organized, detail-oriented, self-motivated, and able to effectively manage multiple priorities in a fast-paced environment.
• Ability to travel up to 50%, primarily for local and regional client meetings.

Benefits

• Health, dental, and vision insurance
• Life insurance
• 401(k) with company match
• Paid time off
• Professional development assistance