Customer Solutions Specialist - Telecom

Responsibilities

• Support inside and/or outside sales teams by coordinating quotes, proposals, order processing, and internal workflows from initial inquiry through delivery.
• Manage inbound inquiries from existing and potential customers, ensuring professional and timely responses.
• Promote Electro Rent’s value proposition to new and existing customers to create near-term rental and sales opportunities.
• Celebrate qualified opportunities by driving follow-up activities to accelerate deal closure or retire expired opportunities.
• Execute call-out schedules to existing and potential customers to promote Electro Rent’s offerings.
• Collaborate effectively with the broader sales organization to ensure seamless transitions and excellent customer experience.

Qualifications

• 2+ years of experience in inside sales, sales development, sales support, or customer service, ideally in a technical or B2B environment.
• Strong communication skills with confidence engaging internal stakeholders and external customers over the phone, via email, and in virtual meetings.
• Highly organized with the ability to manage multiple tasks, prioritize effectively, and pay attention to detail.
• Proactive approach to outbound calling and lead generation.
• Proficiency with CRM systems (e.g., Salesforce) and MS Office tools.
• Ability to navigate LinkedIn for prospecting and researching target customers.
• A customer-first mindset with the ability to work collaboratively within a team environment.

Key Accountabilities

• Identify and qualify early-stage opportunities.
• Support open quotes by driving follow-up activities to accelerate deal closure or retire expired opportunities.
• Execute call-out schedules to existing and potential customers to promote Electro Rent’s offerings.
• Collaborate effectively with the broader sales organization to ensure seamless transitions and excellent customer experience.

Performance Measurement & KPIs

• Number of qualified leads generated and successfully transitioned to the sales team.
• Timeliness and accuracy of customer follow-up and CRM updates.
• Contribution to pipeline health and opportunity progression in Salesforce.
• Customer satisfaction with responsiveness and support quality.

Salary Range

$38.00 to $42.00 an hour plus commission. Total annual earnings should be between $130k and $150k

Physical Demands And Work Environment

• Work the expected hours, consistently arrive at work at the agreed time and follow Company rules and guidelines regarding breaks and meal periods.
• Full time is typically considered to be 40 hours per week.
• Communicate effectively both orally as well as written.
• Ability to be understood in face-to-face communication, in person or remote, to speak with level of proficiency and volume to be understood over a telephone or computer.
• Ability to encounter constant work interruptions; work cooperatively with others; work independently; work indoors.
• Prolonged period sitting at a desk and working on a computer.
• Work in a low to moderate noise environment with frequent deadline pressures.
• Ability to lift, carry, push, and pull objects weighing up to 10 pounds.
• Be able to read documents. Ability to read small print and view a computer screen for prolong periods, prepare, or inspect documents and operate office equipment.
• Ability to hear average or typical conversations and receive ordinary information.
• Communicate effectively via phone.