Customer Solutions Specialist

Key Areas Of Accountability

• Build sustainable relationships and trust with customers through open and interactive communication.
• Be an advocate for the customer by understanding customer needs/concerns and pro-actively following up to resolve any customer issues and concerns.
• Spearhead the resolution of customer inbound/outbound shipments and inventory issues.
• Respond promptly to customer inquiries.
• Collaborate with the Quality Coordinator in conducting investigations and in the creation of preventative and corrective action plans for any customer related discrepancies, claims or complaints.
• Receive, process, and follow-up on all customer orders (inbound and outbound) by entering the necessary data elements in Ravago Baytown’s Warehouse Management System (WMS) and NEO system.
• Check system for adequate inventory and subsequent product allocation for outbound shipments.
• Aid Customers in establishing, adjusting, or meeting deadlines.
• Schedule inbound/outbound shipment appointments by interacting with Transportation companies.
• Monitor the customer’s orders from the time they are received until they are loaded and gone to ensure on time shipment of domestic orders and on time in gating of export containers.
• Monitor and communicate any product needs with the PBS and Production teams for pending allocation.
• Escalate any inventory or order issues to appropriate stakeholder.
• Work with customer on order revisions due to inventory or timing issues.
• Generate loading and unloading shipment packets for Warehouse Personnel.
• Work with Team Leads and Warehouse Leads to ensure the warehouse has the necessary information for orders to be loaded/unloaded in a timely and accurate manner to meet order deadlines.
• Initiate/Close Customer’s Inventory Title Transfers.
• Reconcile all shipments and open issues by close of business daily.
• Provide accurate, valid, and complete information using the right methods and tools to appropriate persons as required.
• Train and cover gatehouse as needed.
• Cross-train to ensure desk coverage within department.

Primary Responsibilities

• Must be able to follow work instructions and safety procedures.
• Must be able to follow work instructions and safety procedures.
• Must be able to follow work instructions and safety procedures.
• Must be able to follow work instructions and safety procedures.
• Must be able to follow work instructions and safety procedures.
• Must be able to follow work instructions and safety procedures.
• Must be able to follow work instructions and safety procedures.
• Must be able to follow work instructions and safety procedures.
• Must be able to follow work instructions and safety procedures.
• Must be able to follow work instructions and safety procedures.
• Must be able to follow work instructions and safety procedures.
• Must be able to follow work instructions and safety procedures.
• Must be able to follow work instructions and safety procedures.
• Must be able to follow work instructions and safety procedures.
• Must be able to follow work instructions and safety procedures.
• Must be able to follow work instructions and safety procedures.
• Must be able to follow work instructions and safety procedures.
• Must be able to follow work instructions and safety procedures.
• Must be able to follow work instructions and safety procedures.
• Must be able to follow work instructions and safety procedures.
• Must be able to follow work instructions and safety procedures.
• Must be able to follow work instructions and safety procedures.
• Must be able to follow work instructions and safety procedures.
• Must be able to follow work instructions and safety procedures.
• Must be able to follow work instructions and safety procedures.
• Must be able to follow work instructions and safety procedures.
• Must be able to follow work instructions and safety procedures.
• Must be able to follow work instructions and safety procedures.
• Must be able to follow work instructions and safety procedures.
• Must be able to follow work instructions and safety procedures.
• Must be able to follow work instructions and safety procedures.
• Must be able to follow work instructions and safety procedures.
• Must be able to follow work instructions and safety procedures.
• Must be able to follow work instructions and safety procedures.
• Must be able to follow work instructions and safety procedures.
• Must be able to follow work instructions and safety procedures.
• Must be able to follow work instructions and safety procedures.
• Must be able to follow work instructions and safety procedures.
• Must be able to follow work instructions and safety procedures.
• Must be able to follow work instructions and safety procedures.
• Must be able to follow work instructions and safety procedures.
• Must be able to follow work instructions and safety procedures.
• Must be able to follow work instructions and safety procedures.
• Must be able to follow work instructions and safety procedures.
• Must be able to follow work instructions and safety procedures.
• Must be able to follow work instructions and safety procedures.
• Must be able to follow work instructions and safety procedures.
• Must be able to follow work instructions and safety procedures.
• Must be able to follow work instructions and safety procedures.
• Must be able to follow work instructions and safety procedures.
• Must be able to follow work instructions and safety procedures.
• Must be able to follow work instructions and safety procedures.
• Must be able to follow work instructions and safety procedures.
• Must be able to follow work instructions and safety procedures.
• Must be able to follow work instructions and safety procedures.
• Must be able to follow work instructions and safety procedures.
• Must be able to follow work instructions and safety procedures.
• Must be able to follow work instructions and safety procedures.
• Must be able to follow work instructions and safety procedures.
• Must be able to follow work instructions and safety procedures.
• Must be able to follow work instructions and safety procedures.
• Must be able to follow work instructions and safety procedures.
• Must be able to follow work instructions and safety procedures.
• Must be able to follow work instructions and safety procedures.
• Must be able to follow work instructions and safety procedures.
• Must be able to follow work instructions and safety procedures.
• Must be able to follow work instructions and safety procedures.
• Must be able to follow work instructions and safety procedures.
• Must be able to follow work instructions and safety procedures.
• Must be able to follow work instructions and safety procedures.
• Must be able to follow work instructions and safety procedures.
• Must be able to follow work instructions and safety procedures.
• Must be able to follow work instructions and safety procedures.
• Must be able to follow work instructions and safety procedures.
• Must be able to follow work instructions and safety procedures.
• Must be able to follow work instructions and safety procedures.
• Must be able to follow work instructions and safety procedures.
• Must be able to follow work instructions and safety procedures.
• Must be able to follow work instructions and safety procedures.
• Must be able to follow work instructions and safety procedures.
• Must be able to follow work instructions and safety procedures.
• Must be able to follow work instructions and safety procedures.
• Must be able to follow work instructions and safety procedures.
• Must be able to follow work instructions and safety procedures.
• Must be able to follow work instructions and safety procedures.
• Must be able to follow work instructions and safety procedures.
• Must be able to follow work instructions and safety procedures.
• Must be able to follow work instructions and safety procedures.
• Must be able to follow work instructions and safety procedures.
• Must be able to follow work instructions and safety procedures.
• Must be able to follow work instructions and safety procedures.
• Must be able to follow work instructions and safety procedures.
• Must be able to follow work instructions and safety procedures.
• Must be able to follow work instructions and safety procedures.
• Must be able to follow work instructions and safety procedures.
• Must be able to follow work instructions and safety procedures.
• Must be able to follow work instructions and safety procedures.
• Must be able to follow work instructions and safety procedures.
• Must be able to follow work instructions and safety procedures.
• Must be able to follow work instructions and safety procedures.
• Must be able to follow work instructions and safety procedures.
• Must be able to follow work instructions and safety procedures.
• Must be able to follow work instructions and safety procedures.
• Must be able to follow work instructions and safety procedures.
• Must be able to follow work instructions and safety procedures.
• Must be able to follow work instructions and safety procedures.
• Must be able to follow work instructions and safety procedures.
• Must be able to follow work instructions and safety procedures.
• Must be able to follow work instructions and safety procedures.
• Must be able to follow work instructions and safety procedures.
• Must be able to follow work instructions and safety procedures.
• Must be able to follow work instructions and safety procedures.
• Must be able to follow work instructions and safety procedures.
• Must be able to follow work instructions and safety procedures.
• Must be able to follow work instructions and safety procedures.
• Must be able to follow work instructions and safety procedures.
• Must be able to follow work instructions and safety procedures.
• Must be able to follow work instructions and safety procedures.
• Must be able to follow work instructions and safety procedures.
• Must be able to follow work instructions and safety procedures.
• Must be able to follow work instructions and safety procedures.
• Must be able to follow work instructions and safety procedures.
• Must be able to follow work instructions and safety procedures.
• Must be able to follow work instructions and safety procedures.
• Must be able to follow work instructions and safety procedures.
• Must be able to follow work instructions and safety procedures.
• Must be able to follow work instructions and safety procedures.
• Must be able to follow work instructions and safety procedures.
• Must be able to follow work instructions and safety procedures.
• Must be able to follow work instructions and safety procedures.
• Must be able to follow work instructions and safety procedures.
• Must be able to follow work instructions and safety procedures.
• Must be able to follow work instructions and safety procedures.
• Must be able to follow work instructions and safety procedures.
• Must be able to follow work instructions and safety procedures.
• Must be able to follow work instructions and safety procedures.
• Must be able to follow work instructions and safety procedures.
• Must be able to follow work instructions and safety procedures.
• Must be able to follow work instructions and safety procedures.
• Must be able to follow work instructions and safety procedures.
• Must be able to follow work instructions and safety procedures.
• Must be able to follow work instructions and safety procedures.
• Must be able to follow work instructions and safety procedures.