Customer Solutions Specialist

About the role

This highly customer-focused individual provides cross-functional collaboration to deliver effective solutions and enhance the overall customer experience through timely, efficient support. This position does not have any supervisory responsibilities. This position reports to the Customer Solutions Manager. This role is onsite and is based in Blauvelt, NY.

Primary Job Duties And Responsibilities

• Confers with appropriate personnel and responds to customer inquiries and complaints.
• Functions as a liaison between Customer Solutions and Sustaining Engineering/Reliability Department on parts issues that are affecting the rep network.
• Troubleshoot parts questions concerning products.
• Support Technical Services Department as required.
• Support metric-driven efficiency and continuous improvement initiatives.
• Process Warranty forms/FYSP.
• Support vertical customers.
• Create analytical reports of warranty trends.
• Participate in ongoing development trainings both onsite and external.
• Assume responsibility for other projects and duties as assigned by the Customer Solutions Manager or Company management.
• Demonstrate behaviors directly tied to Watts Value (Integrity, Accountability, Continuous Improvement, Transparency).

Qualifications

• High school diploma or equivalent required.
• 3 years’ experience in Customer Service.
• Strong customer service focus with commitment of delivering a positive customer experience.
• Well-developed organizational and time management skills.
• Effective communication and people skills with the ability to interact effectively with internal and external stakeholders.
• Able to multi-task and manage competing priorities in a fast-paced environment.
• Proficient in Microsoft Office applications.
• Working knowledge of PC operating systems and standard business software.
• Initiative-taking with minimal supervision, demonstrates a positive, proactive work ethic.
• Understanding of and adherence to applicable laws, codes, policies, regulations, and safety practices and procedures, as applicable.
• Must successfully establish employment eligibility and satisfactorily complete background checks, including drug screen, and required pre-employment testing as a condition of employment.

Preferred Qualifications

• 3 years’ experience of Customer Service experience, preferably in a manufacturing environment.
• Strong analytical and technical skills.
• Demonstrated experience working cross-functionally and participating in a team-based or special project initiatives.

Pay

The expected salary range for this position is $23.00- $25.65 hourly. Actual compensation will be dependent upon individual skills, experience, qualifications, and applicable law.