Customer Solutions Specialist - IGS

About the role

As a Customer Solutions Specialist in the Solutions Center, you will serve as an IGS energy brand champion. You will build customer connections through IGS energy’s sustainability journey, educate customers on our products, and deliver exceptional customer experiences with each interaction.

Responsibilities

• Deliver exceptional customer experiences by proactively building rapport driven by both business and personal customer needs.
• Speak comfortably about IGS sustainability initiatives and the value of green energy.
• Educate customers on all IGS residential commodity and warranty markets, associated products, and services to drive sales and retention.
• Conduct proactive consultative analysis to identify and act on opportunities to support lines of business through up-sell and cross-sell conversations.
• Achieve customer experience, retention, and sales standards by offering customized solutions and product education while following departmental goals, policies, and procedures.
• Navigate systems, procedures, and resources to provide accurate and timely resolution to customer inquiries.
• Assist customers with setting up new service, processing payments, and arranging payment plans while handling sensitive customer information.
• Provide follow-up as needed on customer inquiries to ensure resolution satisfies customers and meets internal expectations.
• Complete additional duties and responsibilities as assigned.

Requirements

• High school diploma or equivalent.
• 2 years’ experience in a customer-facing environment preferred.
• Work authorization: Applicants must be authorized to work in the US on a full-time basis; current or future sponsorship is not supported.

Required Skills

• Strong interpersonal, verbal, and written communication skills; results oriented.
• Excellent customer experience and conversational skills.
• Ability to identify and overcome customer objections.
• Ability to multitask effectively and adhere to a weekly set schedule.
• Genuine desire to grow and learn; receptive to feedback; contribute positively to a team-oriented environment.
• Basic knowledge of Windows, MS Office Suite, and Internet Explorer.

Pay

The salary range is $35,060.00 – $52,590.00 base pay only. Incentive earnings such as commissions or bonuses are not included. This role is eligible for an annual incentive plan based on company performance, as well as team or individual incentives.

Benefits

• Healthcare Essentials: Comprehensive coverage including medical (plus free telehealth), dental, vision, and employer health savings account contributions.
• Mental Wellbeing: Robust support through Headspace and free mental healthcare visits for you and your dependents.
• Family Planning Support: Extensive assistance with Maven, paid family and caregiver leave, and fertility, adoption, and surrogacy services.
• Financial Readiness: 401(k) plan with company match and access to financial wellbeing tools.
• Work-Life Balance: Paid time off, tuition reimbursement, paid leaves, employee hardship fund, and a wide range of additional perks.