Customer Solutions Specialist

About the role

Linde is a leading global industrial gases and engineering company with 2025 sales of $34 billion. We live our mission of making our world more productive every day by providing high-quality solutions, technologies and services which are making our customers more successful and helping to sustain, decarbonize and protect our planet. Linde serves a variety of end markets such as chemicals & energy, food & beverage, electronics, healthcare, manufacturing, metals and mining. Linde’s industrial gases and technologies are used in countless applications, enabling space exploration and launch technologies, delivering ultra-high-purity and specialty gases for semiconductor manufacturing, providing life-saving medical oxygen and enabling clean hydrogen production and carbon capture to reduce greenhouse gas emissions. Linde also delivers state-of-the-art gas processing solutions to support customer growth, efficiency improvements and emissions reductions.

Location: Salt Lake City, UT, United States | Requisition: req34050

Responsibilities

• Maintain ongoing relationships with regional customers and sales staff by handling calls, correcting order issues, processing orders, and resolving product or service issues
• Process sales orders and changes, confirm shipment/delivery dates, and handle cancellations
• Provide specialty gas/supplies sales and support to customers, Customer Solutions Specialists, and the outside sales team
• Use business software systems to retrieve customer information, verify inventory levels, and process orders
• Verify customer credit status and complete paperwork for issuing credits or debits
• Provide quotes and assistance to sales force and management within set parameters
• Suggest additional or alternative products and services to meet customer needs, following pricing guidelines
• Build and maintain effective working relationships with all internal Linde customers, meeting call center performance metrics

Requirements

• High school diploma; college or equivalent experience preferred
• Minimum of two to four (2–4) years of customer service or in-store sales experience
• Prior industry experience with knowledge of company products such as hardgoods, welding supplies, industrial gas, specialty gas, and medical gas is required
• Hands-on experience in Specialty Gas/Hydrocarbon industries is required
• Strong computer skills, including proficiency in Microsoft applications and Lotus Notes
• Excellent verbal and written communication skills
• Ability to work independently, be self-motivated, and work flexible hours

Benefits

• Health, dental, disability, and life insurance
• Paid holidays and vacation
• Employee discount program
• Opportunities for educational and professional growth
• Competitive compensation