Customer Solutions Specialist

About the Role

The Customer Solutions Specialist (internally known as the Parts Expert) will assist with pricing, quote generation, parts identification, shipping, tracking, and returns. You will be part of a group of Customer Solution Specialists that provide top notch customer service, always upholding Parts Town's high-quality standards and going above and beyond by exceeding customer expectations every day. Stellar communication skills and strong attention to detail are a must!

Responsibilities

• Handle a high volume of inbound customer interactions each day: approximately 50-70 phone calls/day and a steady flow of emails, while consistently delivering an exceptional customer experience from start to finish
• Process customer requests, involving: order entry and order status updates, part number identification, pricing and availability confirmation, returns, etc.
• Effectively collaborate with customers, manufacturers, and internal departments regarding the customer's needs

Qualifications

• At least 1 year of experience in a face to face or over the phone customer service role
• Exhibit stellar organizational skills, multi-tasking skills, and computer skills
• Get excited about taking a high volume of in-depth calls while maintaining a friendly and helpful demeanor (no zombies, please!)
• Know MS Office; you may not be a master but you're on your way
• Have a quality, high speed internet connection at home
• Have a genuine positive, outgoing, team spirited, one-for-all personality
• All-star communicator and proficient in English (both written and verbal). Bilingual is a plus!

Schedule

• Work a schedule of M-F 10:00 AM - 7:00 PM (MST) with flexibility to adjust to different hours as needed
• Please note: The first 3 weeks of training will be a schedule of M-F 7:00 AM - 4:00 PM (MST)!

Benefits

• Quarterly profit-sharing bonus
• Hybrid work schedule
• Team member appreciation events and recognition programs
• Volunteer opportunities
• Monthly IT stipend
• Casual dress code
• On-demand pay options: Access your pay as you earn it, to cover unexpected or even everyday expenses
• Health, dental and vision insurance
• 401(k) with match
• Employee assistance programs
• Paid time off, paid sick time off, paid holidays, and paid parental leave
• Professional development opportunities

Pay

The salary range for this role is $37,348.78 - $50,403.56 annually ($17.96 – $24.23 hourly) which is based on including but not limited to qualifications, experience, and geographical location. Parts Town is a pay for performance-company. In addition to base pay, some roles offer a profit-sharing program, and an annual bonus depending on the role.

About Your Future Team

Our team is truly a family unit, we like each other…a lot! We work hard and play hard together, every day. Whether it's a potluck or a team outing we like to have a good time while working. We also love to let our inner nerd shine; whether you're nerdy about sports, comic books, cats or baking we can't wait to get to know you! At Parts Town, we value transparency and are committed to ensuring our team members feel appreciated and supported. We prioritize our positive workplace culture where collaboration, growth, and work-life balance are celebrated.