Customer Service Specialist

About the role

NPC has an exciting opportunity for a full-time **Customer Service Specialist** to join the Customer Service Team and support our continued growth! If you have great attention to detail, excel at relationship building, and looking for a competitive wage with a great company, keep reading!

Responsibilities

• Define the needs and wants of a customer and turn them into NPC operational terms.
• Establish and maintain strong business relationships with customers on behalf of NPC and fully understand their requirements, needs, and desires.
• Initiate production process documents, track job status, and routinely communicate with internal and external customers.
• Continuously evaluate and identify opportunities to drive process improvements that result in added value or a positive outcome for the customer.
• Handle confidential data with sensitivity to protect the integrity of the customer and NPC.

Requirements

• Bachelor's degree and demonstrated 1-3 years of successful customer service, sales, and/or business experience, or equivalent combination of education and experience.
• Strong work ethic and team player mentality.

Qualifications

The qualifications to be considered for a Customer Service Specialist opportunity are:

• Experience in customer service, sales, and/or business roles.
• Strong communication and relationship-building skills.
• Attention to detail and ability to manage multiple tasks effectively.
• Ability to handle confidential information with discretion.

Skills

Skills that would be beneficial for a Customer Service Specialist include:

• Excellent interpersonal and communication skills.
• Strong organizational and problem-solving abilities.
• Proficiency in Microsoft Office Suite.
• Ability to work independently and as part of a team.

Benefits

As a Customer Service Specialist, you will be eligible for an extensive benefits package including competitive health insurance, abundant growth opportunities, tuition reimbursement, disability insurance, paid holidays, vacation/paid personal time, 401K match, discretionary bonus, access to our own private 9-hole golf course, and so much more!

Pay

This is a full-time, hourly/non-exempt position. The primary schedule will include Monday through Friday, standard daytime hours. However, there will be a need for occasional overtime and weekend work to meet the needs of our customers.