Customer Solutions Specialist (Accounting, Tax, Bookkeeping)

About the role

Foundever is hiring Account Resolution Specialists to join our Contact Center Support Team. In this role, you will deliver exceptional, personalized support on accounting and tax platforms by guiding customers through QuickBooks features including invoicing, bookkeeping, account setup, and payroll. Experience with basic financial concepts related to bookkeeping and accounting is a plus.

Location & Compensation

This position is onsite in Orem, UT at 545 E University Pkwy, Orem, UT 84097. Pay is $25/hour with full time schedules (40 hours per week).

Benefits

• 100% paid training
• Medical, dental, vision, and life insurance
• 401K retirement plan with company match
• Employee discounts
• Referral bonuses
• Experienced leadership
• Employee-focused culture
• Career development opportunities

Responsibilities

• Support QuickBooks Online Accountant customers to manage their clients' QuickBooks accounts through inbound phone calls
• Provide a white-glove customer service experience to premium customers
• Guide customers through QuickBooks features including invoicing, bookkeeping, account setup, payroll, and more
• Demonstrate critical thinking and problem-solving skills through complex issues
• Stay knowledgeable and updated on the newest versions of QuickBooks and associated products
• Collaborate with peers and partners to ensure the best customer and employee experience

Qualifications

• Experience with QuickBooks Online required; QuickBooks Online Accountant a plus
• Proven experience in the customer service industry, preferably with involvement in an advisory role
• Exceptional verbal and written communication skills
• Ability to learn new products and quickly adapt to new features/updates
• Experience with or interest in basic financial concepts related to bookkeeping/payroll/Accounting 101
• Certified in QuickBooks ProAdvisor (preferred)