Customer Solutions Specialist: 2nd Shift (Hybrid Work Schedule)

The Job at a Glance

The Customer Solutions Specialist (internally known as the Parts Expert) will assist with pricing, quote generation, parts identification, shipping, tracking, and returns. You will be part of a group of Customer Solution Specialists that provide top notch customer service, always upholding Parts Town’s high-quality standards and going above and beyond by exceeding customer expectations every day.

Stellar communication skills and strong attention to detail are a must!

A Typical Day

• Handle a high volume of inbound customer interactions each day: approximately 50-70 phone calls/day and a steady flow of emails, while consistently delivering an exceptional customer experience from start to finish
• Process customer requests, involving: order entry and order status updates, part number identification, pricing and availability confirmation, returns, etc.
• Effectively collaborate with customers, manufacturers, and internal departments regarding the customer’s needs

Requirements

• You have at least 1 year of experience in a face to face or over the phone customer service role
• You exhibit stellar organizational skills, multi-tasking skills, and computer skills
• You get excited about taking a high volume of in-depth calls while maintaining a friendly and helpful demeanor (no zombies, please!)
• You know MS Office; you may not be a master but you’re on your way
• You have a quality, high speed internet connection at home
• You have a genuine positive, outgoing, team spirited, one-for-all personality
• You’re an all-star communicator and are proficient in English (both written and verbal).
• If you’re bilingual, that’s a plus!
• You can work a schedule of M-F 12:00 PM - 9:00 PM (EST) with flexibility to adjust to different hours as needed

Qualifications

• The first 3 weeks of training will be a schedule of M-F 10:00 AM - 7:00 PM (EST)

Skills

• Excellent communication skills
• Strong attention to detail
• Organizational skills
• Computer skills
• MS Office proficiency
• Quality, high speed internet connection
• Genuine positive, outgoing, team spirited, one-for-all personality
• Ability to handle high volume of in-depth calls

Benefits

Parts Town Pride – check out our virtual tour and culture!

Quarterly profit-sharing bonus

Hybrid work schedule

Team member appreciation events and recognition programs

Volunteer opportunities

Monthly IT stipend

Casual dress code

All the traditional benefits like health insurance, 401k/401k match, employee assistance programs and time away – don’t worry, we’ve got you covered.

Pay

The salary range for this role is $37,348.78 - $50,403.56 annually ($17.96 – $24.23 hourly) which is based on including but not limited to qualifications, experience, and geographical location.

Schedule

You can work a schedule of M-F 12:00 PM - 9:00 PM (EST) with flexibility to adjust to different hours as needed.