Customer Solutions Manager, US State & Local Government and Higher Education

About the role

AWS is seeking a Customer Solutions Manager (CSM) to join our State & Local Government and Education (SLG/EDU) team. In this role, you will serve as a trusted advisor to state agencies, local governments, school districts, and higher education institutions navigating their cloud adoption and AI transformation journey helping them translate their missions into measurable outcomes through modern cloud solutions.

Responsibilities

• Execute & Deliver: Deliver customer engagements to drive measurable outcomes for customers while owning work streams that require collaboration across Sales, Support, Solutions Architecture, and Professional Services
• Drive Adoption: Help develop and execute cloud adoption roadmaps aligned with customer milestones, translating customer goals into concrete actions and tracking progress against success criteria
• Accelerate Value: Identify opportunities for migrations, data & analytics, generative AI, and modernization that improve government and education outcomes
• Enable & Educate: Support the design and delivery of enablement programs, AI readiness assessments, and executive briefing sessions that prepare public sector customers for cloud transformation and responsible AI adoption
• Advocate & Communicate: Serve as the customer's voice within AWS, clearly articulating customer needs, blockers, and feedback to internal teams including leadership, product, and engineering

Qualifications

• Bachelor's degree in Science, Technology, Engineering, Math, or a related field
• Experience in a customer-facing role, engaging with customer executives, technologists or partners to solve business problems with advanced technologies
• 2+ years of leading large-scale, technical or engineering programs with a proven record of thought leadership, business case development, realizing customer benefits, and successful program completion experience
• 2+ years of enterprise IT, either as a vendor, consultant or have prior experience working with or managing technical programs
• Knowledge of cloud computing technologies

Preferred Qualifications

• PMP certification, or SCRUM/Agile, SAFe certification
• Knowledge of the software development/engineering lifecycle from conception to delivery or IT lifecycle
• Experience coordinating between project teams and customers to meet unique customer requirements
• AWS or other cloud certification