Customer Solutions Manager, US State & Local Government and Higher Education

Key job responsibilities

• Execute & Deliver: Deliver customer engagements to drive measurable outcomes for customers while owning work streams that require collaboration across Sales, Support, Solutions Architecture, and Professional Services
• Drive Adoption: Help develop and execute cloud adoption roadmaps aligned with customer milestones, translating customer goals into concrete actions and tracking progress against success criteria
• Accelerate Value: Identify opportunities for migrations, data & analytics, generative AI, and modernization that improve government and education outcomes
• Enable & Educate: Support the design and delivery of enablement programs, AI readiness assessments, and executive briefing sessions that prepare public sector customers for cloud transformation and responsible AI adoption
• Advocate & Communicate: Serve as the customer's voice within AWS, clearly articulating customer needs, blockers, and feedback to internal teams including leadership, product, and engineering
• Learn & Contribute: Develop knowledge of AWS services, public sector compliance requirements and CSM best practices while contributing to scalable mechanisms and playbooks that benefit the broader SLG/EDU team

About the team

AWS is the world's most comprehensive and broadly adopted cloud platform. The AWS State & Local Government and Education (SLG/EDU) Customer Solutions Management team partners with government agencies, K-12 school districts, and higher education institutions across the Eastern United States to accelerate cloud adoption and drive meaningful outcomes for the communities they serve.

Basic Qualifications

• Bachelor's degree in Science, Technology, Engineering, Math, or a related field
• Experience in a customer-facing role, engaging with customer executives, technologists or partners to solve business problems with advanced technologies
• 2+ years of leading large-scale, technical or engineering programs with a proven record of thought leadership, business case development, realizing customer benefits, and successful program completion experience
• 2+ years of enterprise IT, either as a vendor, consultant or have prior experience working with or managing technical programs experience
• Knowledge of cloud computing technologies

Preferred Qualifications

• PMP certification, or SCRUM/Agile, SAFe certification
• Knowledge of the software development/engineering lifecycle from conception to delivery or IT lifecycle
• Experience coordinating between project teams and customers to meet unique customer requirements
• AWS or other cloud certification
• Experience in the public sector