Customer Solutions Manager, Small and Medium Business (Scale CSM), NAMER Scale CSM

Key job responsibilities

• Demonstrate excellent customer engagement skills through all levels of an organization including C-Suite
• Maintain an in-depth knowledge and understanding of existing and developing technologies (AI/ML, Migration, Modernization) as it relates to cloud computing, to unlock opportunities for customers
• Possess a strong background in change management and incorporating organizational change best practices seamlessly into project delivery
• Accelerate customer adoption through education and engagement
• Assist customers in identifying use cases for priority adoption of AWS as well as best practice implementations
• Assist in developing long-term strategic relationships with key accounts
• Manage time efficiently, meet personal goals, and work effectively with other members of the sales and marketing team

Basic Qualifications

• 5+ years of leading large-scale, technical or engineering programs with a proven record of thought leadership, business case development, realizing customer benefits, and successful program completion experience
• 5+ years of work in enterprise IT, either as a vendor, consultant or have prior experience working with or managing technical programs experience
• Bachelor's degree in Science, Technology, Engineering, Math, or a related field
• Experience in leading large-scale, technical or engineering programs with a proven record of thought leadership, business case development, realizing customer benefits, and successful program completion
• Experience working in enterprise IT, either as a vendor, consultant or have prior experience working with or managing technical programs
• Experience in customer-facing roles

Preferred Qualifications

• AWS or other cloud certification
• Knowledge of the software development/engineering lifecycle from conception to delivery or IT lifecycle
• Experience coordinating between project teams and customers to meet unique customer requirements