Customer Solutions Manager, Automotive & Manufacturing

About the role

The role of a Customer Solutions Manager in the Automotive & Manufacturing Business Unit involves driving challenging customer engagements with measurable impact on specific business outcomes within multiple global automotive Original Equipment Manufacturers (OEMs).

Responsibilities

• Lead and deliver on complex customer initiatives independently, moving beyond well-defined situations to operate effectively with incomplete information, using solid technical expertise and judgment to make decisions and escalate when needed.
• Demonstrate execution maturity by owning customer end-to-end initiatives, anticipating challenges, and mitigating technical and business risks beyond just following established plans.
• Translate technical and business requirements into adoption roadmaps and educate customers on products, services, features, benefits, and trade-offs.
• Collaborate across multiple internal teams, showing influence beyond immediate teammates and contributing to alignment across the accounts to which you are assigned.
• Provide peer mentoring, sharing knowledge, and helping others navigate challenges.
• Leverage Artificial Intelligence to identify improvements within mechanisms, reduce friction, and proactively solve recurring problems.
• Build credibility with initiative-level technical and business stakeholders and interact with senior customer contacts.

Requirements

• 5+ years of leading large-scale, technical or engineering programs with a proven record of thought leadership, business case development, realizing customer benefits, and successful program completion experience.
• 5+ years of work in enterprise IT, either as a vendor, consultant or have prior experience working with or managing technical programs.
• Bachelor's degree in Science, Technology, Engineering, Math, or a related field.
• Experience in leading large-scale, technical or engineering programs with a proven record of thought leadership, business case development, realizing customer benefits, and successful program completion.
• Experience working in enterprise IT, either as a vendor, consultant or have prior experience working with or managing technical programs.
• Experience in customer-facing roles.

Qualifications

• AWS or other cloud certification.
• Knowledge of the software development/engineering lifecycle from conception to delivery or IT lifecycle.
• Experience coordinating between project teams and customers to meet unique customer requirements.
• Experience in customer-facing roles.

Skills

Technical expertise to solve challenges within customer engagements, applying knowledge to guide implementations and make informed decisions that support business priorities.

Benefits

Comprehensive benefits including health insurance, 401(k) matching, paid time off, and parental leave.

Pay

Base salary range: $131,300.00 - $177,600.00 USD annually

Schedule

Full-time