Customer Solutions Manager, Automotive & Manufacturing

About the role

The role of a Customer Solutions Manager in the Automotive & Manufacturing Business Unit involves driving challenging customer engagements with measurable impact on specific business outcomes within multiple global automotive Original Equipment Manufacturers (OEMs).

Responsibilities

• Drive complex customer initiatives independently, operating effectively with incomplete information and making decisions based on solid technical expertise and judgment.
• Translate technical and business requirements into adoption roadmaps and educate customers on products, services, features, benefits, and trade-offs.
• Collaborate across multiple internal teams, showing influence beyond immediate teammates and contributing to alignment across the accounts to which you are assigned.
• Provide peer mentoring, sharing knowledge, and helping others navigate challenges.
• Leverage AI to identify improvements within mechanisms, reduce friction, and proactively solve recurring problems.
• Build credibility with initiative-level technical and business stakeholders and interact with senior customer contacts.

Requirements

• 5+ years of leading large-scale, technical or engineering programs with a proven record of thought leadership, business case development, realizing customer benefits, and successful program completion experience.
• 5+ years of work in enterprise IT, either as a vendor, consultant or have prior experience working with or managing technical programs.
• Bachelor's degree in Science, Technology, Engineering, Math, or a related field.
• Experience in leading large-scale, technical or engineering programs with a proven record of thought leadership, business case development, realizing customer benefits, and successful program completion.
• Experience working in enterprise IT, either as a vendor, consultant or have prior experience working with or managing technical programs.
• Experience in customer-facing roles.

Qualifications

• AWS or other cloud certification.
• Knowledge of the software development/engineering lifecycle from conception to delivery or IT lifecycle.
• Experience coordinating between project teams and customers to meet unique customer requirements.
• Experience in customer-facing roles.

Skills

Technical expertise to solve challenges within customer engagements, guiding implementations and making informed decisions that support business priorities.

Benefits

Comprehensive benefits including medical, dental, vision, prescription, life insurance, AD&D, EAP, mental health support, flexible spending accounts, adoption and surrogacy reimbursement coverage, 401(k) matching, paid time off, and parental leave.

Pay

Base salary range: $131,300.00 - $177,600.00 USD annually

Schedule

Full-time position