Customer Solutions Manager

About the role

AWS is seeking a Customer Solutions Manager (CSM) to help customers accelerate value creation across the AWS portfolio through business transformation. The successful candidate will assist customers in designing and rapidly executing strategic migrations to the AWS cloud and building modern, cloud-native solutions. You will work backwards from customer objectives, utilizing AWS best practices to design and execute an end-to-end frictionless cloud adoption experience.

As a CSM, you are a thought leader with a strategic, business mindset. You will use your technical acumen, program management, organizational change management, and communication skills to solve problems, challenge the status quo, and align multidisciplinary teams including sales, solution architecture, enterprise support, product development, professional services, and partners.

In this role, you will earn trust across the customer’s organization, identify strategic opportunities, uncover cloud use cases, establish roadmaps, manage initiatives, orchestrate advanced technical architectures, and establish programmatic governance. You will drive execution excellence for the end-to-end customer cloud journey spanning IT teams, executives, and business units.

Responsibilities

• Execute a near, mid, and long-term vision and strategy for the customer’s cloud transformation by collaborating with the customer and the AWS team.
• Demonstrate excellent customer engagement skills and develop long-term relationships based on excellence.
• Maintain a broad and in-depth knowledge of existing and developing technologies to unlock opportunities for customers.
• Accelerate customer adoption through education and enablement.
• Collaborate with customers to identify and prioritize high business impact use cases for AWS service adoption and best practice implementations.
• Manage time efficiently and align and engage required Customer, AWS, and Partner teams to accelerate the customer’s cloud journey.
• Be a thought leader across Amazon organizations to share success mechanisms, mentor junior CSMs, and impact industry trends.

Requirements

• 5+ years of leading large-scale, technical or engineering programs with a proven record of thought leadership, business case development, realizing customer benefits, and successful program completion.
• 3+ years of work in enterprise IT, either as a vendor, consultant, or managing technical programs.
• Bachelor's degree in Science, Technology, Engineering, Math, or a related field.
• Experience in customer-facing roles.

Preferred Qualifications

• AWS or other cloud certification.
• Knowledge of the software development/engineering lifecycle from conception to delivery or IT lifecycle.
• Experience coordinating between project teams and customers to meet unique customer requirements.

About the team

Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and continue to innovate, offering a robust suite of products and services trusted by customers from startups to Global 500 companies.

• Inclusive Team Culture: Our employee-led affinity groups foster a culture of inclusion, empowering us to be proud of our differences.
• Mentorship & Career Growth: We offer endless knowledge-sharing, mentorship, and career-advancing resources to help you develop into a better-rounded professional.
• Work/Life Balance: We value work-life harmony and strive for flexibility in our working culture to support both professional success and personal well-being.
• Diverse Experiences: AWS values diverse experiences. Even if you do not meet all qualifications, we encourage you to apply.

Pay

• USA, CA, Mountain View: $151,000.00 - $204,300.00 USD annually
• USA, CA, San Francisco: $151,000.00 - $204,300.00 USD annually
• USA, NY, New York: $144,500.00 - $195,400.00 USD annually
• USA, TX, Austin: $131,300.00 - $177,600.00 USD annually

Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance, 401(k) matching, paid time off, and parental leave. Learn more about our benefits.