Customer Solutions Manager, Aerospace and Satellite

About the role

Amazon Web Services (AWS) is seeking a Customer Solutions Manager (CSM) to join our Aerospace & Satellite team. In this role, you will serve as a trusted advisor to senior stakeholders at commercial space, satellite, and aerospace companies — shaping strategies that influence customer transformation initiatives and driving significant outcomes across multiple business units and lines of business through modern cloud solutions.

Responsibilities

• Own & Influence: Lead complex customer engagements, to include Sales, Support, Solutions Architecture, Professional Services, and customer teams — acting as a trusted advisor to senior stakeholders and decision makers to deliver measurable business outcomes across multiple aerospace and satellite organizations.
• Drive Strategic Execution: Own end-to-end execution of strategic customer initiatives including change management and adoption acceleration, developing and executing cloud adoption roadmaps aligned with customer business milestones — such as constellation deployments, launch campaigns, or new service offerings — negotiating resources and priorities as needed and ensuring alignment across all stakeholder groups.
• Accelerate Value & Transformation: Drive significant outcomes that advance customer value and transformation objectives across multiple business units or lines of business — identifying opportunities for large-scale modernization, generative AI, agentic AI, and migrations that advance space missions and operational efficiency.
• Navigate Ambiguity: Operate independently in dynamic, complex, and undefined situations, using high judgment and emerging technologies to make decisions despite incomplete information and uncertainty — providing clarity and guidance to customers and internal teams.
• Enable & Govern: Design enablement programs, AI readiness assessments, governance frameworks, and executive briefing sessions that prepare aerospace customers for responsible AI adoption, successful cloud transformation, and long-term operational excellence — including real-time, hands-on customer demos and workshops leveraging emerging technology.
• Advocate & Advise: Serve as the customer's trusted strategic advisor and their voice within AWS, communicating with senior customer stakeholders from technical leads to business executives — providing actionable customer insights and feedback that inform AWS service improvements, including aerospace-specific service teams.
• Build, Scale & Mentor: Leverage emerging technologies to proactively build, optimize, and scale mechanisms that eliminate non-differentiated work and enable scalable execution across multiple customer engagements — developing technical best practices and approaches that enhance team capabilities and mentoring within and across teams to elevate performance.

Qualifications

• 5+ years of leading large-scale, technical or engineering programs with a proven record of thought leadership, business case development, realizing customer benefits, and successful program completion experience.
• 5+ years of work in enterprise IT, either as a vendor, consultant or have prior experience working with or managing technical programs.
• Experience in leading large-scale, technical or engineering programs with a proven record of thought leadership, business case development, realizing customer benefits, and successful program completion.
• Experience working in enterprise IT, either as a vendor, consultant or have prior experience working with or managing technical programs.
• Experience in customer-facing roles.

Skills

• AWS or other cloud certification.
• Knowledge of the software development/engineering lifecycle from conception to delivery or IT lifecycle.
• Experience coordinating between project teams and customers to meet unique customer requirements.

Benefits

At AWS, we offer comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

Pay

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location.

Schedule

As a Senior CSM on the AWS Aerospace & Satellite team, you'll serve as the trusted strategic advisor and central connector between space industry customers and AWS teams. Your day might include facilitating strategy sessions with customer leadership to align cloud and AI adoption roadmaps with mission objectives, presenting transformation progress to senior leadership, and driving end-to-end execution of strategic initiatives. You'll develop enablement plans for generative AI adoption and workload migrations, lead executive briefings and hands-on workshops showcasing aerospace use cases — such as autonomous satellite health monitoring, AI-driven orbital maneuver planning, or intelligent Earth observation pipelines — and manage critical go-live transitions. You'll also mentor team members, build scalable mechanisms across engagements, and navigate ambiguity with high judgment.