Customer Solutions Engineer I

Primary Objective

To drive successful pricing outcomes through accurate, data-driven costing and pricing processes across projects.

Essential Duties And Responsibilities

• Act as a technical liaison to customers, providing confidence in engineering expertise and guiding them through technical discussions of clarity and feasibility of proposed opportunities.
• Engage with customers to understand and provide relevant feedback (e.g., opportunities to drive down cost without impacting efficacy) on technical details of their quote requests and design elements.
• Oversee project cost estimation for incoming opportunities within aligned product group, including developing cost and engineering process assumptions and designing/executing methodologies for accurate quoting.
• Leverage pricing tools to provide commercial team members with pricing guidance.
• Work closely with internal engineering, product, and sales teams to ensure they have all the inputs necessary to develop an accurate cost estimate and pricing guidance.
• Engage relevant Spectrum personnel to determine relevant factors such as tool availability, production capacity, and capability limits.
• Engage with third-party vendors to get cost estimates of key materials / products that they will need to produce the finished product.
• Identify and communicate impactful opportunities to simplify costing processes and improve overall customer response time efficiency.
• Provide margin guidance, as a technical and customer-facing voice contributing to overall company pricing strategies.

Qualifications

• Engineering Degree or related field preferred. Appropriate experience may be considered.
• Minimum of three (3) years of experience in technical cost estimation, value engineering, or product design within a manufacturing or industrial setting. Experience with a CDMO strongly preferred.
• Candidate must have experience with technical design, technical process, and customer engagement in technical sales or engineering roles.
• Candidate must have knowledge and demonstrate understanding of manufacturing processes, material selection, and production cost drivers, with familiarity with design specifications.
• Candidate preferred to have strong proficiency in Microsoft Excel.
• Candidate preferred to have knowledge and demonstrate understanding of some economic, accounting, and financial principles.
• Strong oral and written communication skills, including the ability to engage with non-engineering stakeholders via simplifying complex technical concepts.
• Proven ability to collaborate cross-functionally with engineering, sales, supply chain, and product marketing teams.
• Strong organizational and time-management skills to handle multiple RFQs, technical discussions, and costing exercises effectively.
• Must be a US Citizen or Permanent Resident due to CUI/ITAR program compliance.

Physical Demands

Must be able to assist with production activities as required. Work Environment Office and Production floor Occasional travel required.