Customer Solutions Coordinator

Join our team as a Customer Solutions Coordinator, leveraging proprietary US Foods systems and tools to coordinate customer solutions for new, at-risk, and lost customers within the Area.

About the role

The Customer Solutions Coordinator (CSC) is primarily responsible for Lead Assignments, New Customer Onboarding, and the Save Our Sales process. The CSC collaborates with the Area Director of Sales Support and cross-functionally with all departments to gather and distribute information to stakeholders and leadership teams, driving new business and reducing customer churn.

• Coordinates and offers strategic insight for New Customer Onboarding and lead assignment.
• Identifies and analyzes at-risk customers, serving as the key contact for the Save Our Sales (SOS) process and Net Promoter Score.
• Provides area reporting and analysis specific to new and lost business.
• Actively participates in Core Team Meetings and Routines.
• Audits programs for accurate sales information.
• Administers SOUS and ExpandShare user access.
• Works closely with Area Director of Sales Support, Area Vice Presidents of National and Local Sales, Regional and District Sales Managers, and interacts with TMs, drivers, transportation, revenue management, and others.
• Engages in email and/or phone interactions with prospective customers.
• Performs other responsibilities as required.

Requirements

• High School diploma or equivalent required; Bachelor’s degree preferred.
• Applied experience in data collection and analysis, as well as formulating plans based on that analysis, preferably in a sales environment.
• Ability to effectively prioritize and complete multiple assignments in a fast-paced environment.
• Excellent organizational, written, and oral communication skills.
• Highly engaged, proactive, and customer-service-focused communication style, adaptable to the needs of multiple stakeholders.
• Proficient knowledge of Microsoft Word, PowerPoint, Outlook, and Excel.
• Ability to establish and maintain broad knowledge of US Foods business and operational essentials.
• Salesforce software experience preferred.
• Must be able to sit and stand for long periods of time.

Pay

The expected base pay range for this role is $24.49 - $40.82 per hour. This role is eligible for overtime compensation.

Schedule

Monday - Friday.

Benefits

• Health insurance.
• Pre-tax spending accounts.
• Retirement benefits.
• Paid time off.
• Short-term and long-term disability.
• Employee Stock Purchase Plan.
• Life insurance.