Customer Solutions Coordinator
At Life Fitness / Hammer Strength, we empower the world to work out, creating healthier lives together. We design and manufacture innovative, high-performance fitness equipment that powers workouts everywhere.
About the role
We are seeking a Customer Solutions Coordinator based in the Miami / Ft. Lauderdale area to support our growing Multi-Housing and Hospitality segments. This role plays a critical part in bridging sales and execution—ensuring a seamless, high-quality customer experience from initial quote through installation and beyond.
Responsibilities
- Partner with Field Sales Reps to support active opportunities and existing accounts
- Help move deals forward through coordination, follow-ups, and customer communication
- Aid in basic design coordination, quoting, and order readiness
- Support on-site installation follow-up and act as a customer-facing point of contact
- Conduct post-install walk-throughs and basic product training with customers
- Identify and escalate issues early to ensure a smooth customer experience
Requirements
- 0-3 years of experience in sales support, customer-facing roles, hospitality, construction coordination, or similar
- Strong organization, communication, and follow-through skills
- Comfort working on-site with customers and cross-functional teams
- Ability to manage multiple projects in a fast-paced environment
- Willingness to travel regularly within Florida and the Southeast region
- Must be based in Florida (Miami / Ft. Lauderdale area preferred)
- Interest in building a long-term career in field sales
Qualifications
- Education: Not specified
- Experience: 0-3 years
- Skills: Not specified
Benefits
- Competitive salary range: $48,700 - $67,800 annually
- Comprehensive total rewards package including:
- 401(k) savings plan with 4% employer match
- Medical, dental, and vision insurance
- Paid time off, including 12 paid holidays and 13 days annually of paid vacation
- Health savings account and dependent care reimbursement accounts
- Employee discounts and an employee assistance program
Schedule
- Remote, field-based position with regular travel throughout Florida and the Southeast region
Pay
- Salary range: $48,700 - $67,800 annually
- Actual salary varies based on applicant's education, experience, skills, and abilities
Life Fitness / Hammer Strength
Life Fitness / Hammer Strength is an equal opportunity employer. All qualified applicants, including individuals with disabilities and protected veterans, are encouraged to apply. Life Fitness / Hammer Strength complies with all applicable federal, state, and local laws regarding employment, recruitment, and hiring. All qualified applicants are considered for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, citizenship status, disability, protected veteran status, or any other category protected by applicable federal, state, or local laws.