Customer Solutions Consultant- Transportation

Responsibilities

• Partner with Sales to lead structured discovery efforts and develop a thorough understanding of customer objectives, pain points, operational requirements, service expectations, and decision criteria.
• Analyze customer data, RFQs, routing guides, shipment profiles, trade lane activity, transit schedules, network capacity, and operational constraints to identify solution opportunities.
• Design integrated multimodal transportation solutions leveraging air freight, ocean freight, cross-border, and domestic transportation services.
• Evaluate customer import/export flows, trade lanes, origin-destination patterns, inventory strategies, and service requirements to develop optimized logistics solutions.
• Identify opportunities for freight consolidation, modal optimization, network redesign, service enhancements, and supply chain cost reduction while maintaining customer service objectives.
• Collaborate with Product, Operations, Pricing, and other subject matter experts to validate service capabilities, operational requirements, capacity considerations, cost drivers, and solution feasibility.
• Work with Sales, Product, and Pricing teams to develop comprehensive pricing, markup, and profitability strategies that align customer needs with organizational objectives.
• Lead the solution-development process by coordinating stakeholders, managing project timelines, documenting assumptions, and ensuring key deliverables are completed on schedule.
• Support strategic RFIs, RFPs, and RFQs by developing compelling transportation solutions, business cases, and value propositions that differentiate the organization in competitive pursuits.
• Incorporate customs, trade compliance, transit time, routing, capacity, and international transportation considerations into proposed customer solutions.
• Present recommendations, solution designs, and business cases directly to customer stakeholders and executive decision-makers, serving as a trusted subject matter expert throughout the sales cycle.
• Work with Sales to create clear, compelling customer recommendations and solution presentations that effectively communicate operational and financial value.
• Document solution design logic, assumptions, commitments, operational requirements, and implementation considerations to ensure a seamless handoff to Business Implementation following award.
• Measure post-launch results against forecasted performance, identify improvement opportunities, and leverage lessons learned to enhance future solution designs.
• Develop and maintain reusable models, templates, case studies, solution patterns, and best practices that improve scalability, consistency, and organizational knowledge.
• Maintain current knowledge of global freight forwarding trends, international logistics markets, transportation networks, emerging technologies, and competitor capabilities.

Qualifications

• Education: Undergraduate degree in or a related field from an accredited college or university required.
• Certification/Licensure: Professional certifications such as APICS/ASCM, CSCMP, PMP, Six Sigma, CLTD, or other relevant supply chain and logistics credentials preferred.
• Experience: 7+ years of experience in global freight forwarding, multimodal transportation, supply chain engineering, logistics consulting, transportation solution design, or a related field.
• Deep knowledge of international air freight, ocean freight, cross-border transportation, customs processes, and global logistics networks.
• Demonstrated experience developing customer solutions involving multiple transportation modes, international trade lanes, and complex supply chain requirements.
• Strong analytical and quantitative skills with experience evaluating large datasets, transportation network performance, pricing models, and customer requirements.
• Proven ability to create financially sound and operationally executable logistics solutions that drive customer value, revenue growth, and profitability.
• Experience supporting complex global logistics RFIs, RFPs, and RFQs, including solution modeling, pricing collaboration, and proposal development.
• Strong customer-facing consulting, presentation, and communication skills with the ability to influence executive and operational stakeholders.
• Demonstrated ability to lead cross-functional initiatives and influence stakeholders across Sales, Operations, Product, Pricing, and customer organizations without direct authority.
• Understanding of international transportation regulations, customs brokerage processes, trade compliance requirements, and Incoterms preferred.
• Demonstrated discretion and confidentiality in handling and protecting sensitive information.
• Technical: Proficient with common office technologies, including Windows PCs, Microsoft O365 (Outlook, Word, Excel, PowerPoint, etc.) and web conferencing (Teams, Zoom, Webex, etc.).