Customer Solution Specialist (CSS) - Hybrid Schedule Eligible

Position summary

The Customer Solution Specialist provides customers with a hassle-free experience related to orders, inquiries, complaints, and other requests. The Customer Solution Specialist builds and maintains relationships with customers that strengthens our partnership with them. The Customer Solution Specialist helps drive team goals by meeting individual metrics, while actively supporting continuous improvement efforts.

Essential Job Functions And Responsibilities

• Handle all customer needs in a timely and professional manner.
  • This includes, but is not limited to, entering orders, answering phones, responding to emails timely, requests for quotes, material return authorizations, issuing credits, expediting orders, and providing product information.
• Enter all orders accurately and timely to achieve team goals.
• Document customer interactions accurately and completely in CRM.
• Build and maintain strong relationships with distributors.
• Adhere to department work instructions and processes.
• Maintain product and professional knowledge by attending trainings and by reviewing relevant materials.

Education and Experience

• High School diploma
• Minimum of two years Customer Service experience

Skills

• Excellent Verbal/Written Communication and Interpersonal Skills
• Problem Solving and Logic Skills
• Time management and organizational skills
• Attention to detail
• Ability to work both independently and as a member of a team
• Proficiency using Microsoft office products

Working Conditions And Physical Requirements

• Sedentary work involves sitting most of the time but may involve walking or standing for brief periods of time.