Customer Service Specialist - CSS (Part-time)

About the role

MCA, your trusted advisor for wireless communications, data, and security services, is seeking a Customer Service Specialist for our Brunswick, GA, location to support our fast-growing Voice division. MCA seeks team members who share our values: service, growth, teamwork, and safety. As a Military Friendly Employer, we welcome veterans, with over 250 already on board. Join us and become part of the MCA family, where we prioritize both work and enjoyment.

Responsibilities

• Serves as a customer service role model for others
• Able to resolve customer service issues with little to no supervision
• Establish relationships with major customers and vendors out of their locations
• Trains and mentors other customer operations staff
• Assist all customers in a professional manner
• First point of contact to greet customers and visitors

Requirements

• 3-7 years experience in customer operations or related fields, such as customer service, scheduling/dispatch, AP/AR (collections, setting up billing, etc.), purchasing, shipping/receiving, inventory, radio program and troubleshooting
• Must possess a High School Diploma or GED (Associate Degree Preferred)
• Must possess excellent knowledge and experience using Microsoft Office Products inclusive of Microsoft Word, Microsoft Excel, and Outlook
• Must be able to interact and communicate professionally in both spoken and written form within all levels of the organization
• Ability to succeed in an often fast-paced environment, establish priorities, work independently, and proceed with objectives without supervision
• Strong organizational and administrative skills
• Detail oriented
• Discreet and able to handle confidential and proprietary information appropriately
• High level of integrity

Qualifications

• Ideal candidates will ensure all customers are taken care of in a timely and positive manner and that the front office runs smoothly
• This position requires strong verbal, non-verbal, and written communication skills
• Must be a multi-tasker who can work with a multi-line phone system and should possess strong typing and computer skills
• Background in accounts receivable and purchasing is a plus
• Experience in an office setting is preferred

Physical requirements

• Work inside
• Frequently stand, walk, sit
• Use hands to finger, handle, or feel objects, tools, or controls
• Reach with hands and arms
• Climb stairs
• Talk or hear
• Lift (overhead, waist level) from the floor, bending
• Frequently utilize near vision use for reading and computer use
• Occasionally move equipment weighing up to 15 pounds
• Frequently position self to maintain computers or other equipment as needed

Travel

Travel as necessary to support company and customer needs.

Direct reports

No Direct Reports