Customer Solution Engineering- Senior Technical Lead

San Jose, CA. Arrcus was founded to enhance business efficiency through superior network connectivity. The Arrcus Connected Edge (ACE) platform offers best-in-class networking with the most flexible consumption model at the lowest total cost of ownership. The Arrcus team consists of world-class technologists who have an unparalleled record in shipping industry-leading networking products, complemented by industry thought leaders, operating executives, strategic partners, and top-tier VCs. The company is headquartered in San Jose, California. We offer a variety of roles in software, hardware, and cloud environments. We are looking for people who are self-motivated, creative, and agile. You will work closely with the top-notch talent in Arrcus in redefining networking. Prior work experience in a venture-backed company is a big plus.

About the role

The Technical Lead for Customer Solution Engineering at Arrcus will spearhead the qualification of ultra-complex customer deployment scenarios and own the technical resolution of high-priority customer escalations. In this senior individual contributor and technical leadership role, you will bridge the gap between field deployments, Development and product management. You will design multi-dimensional test architectures, guide junior engineers, and ensure production-readiness for next-generation networking use cases at scale.

Responsibilities

• Escalation & Deployment Ownership: Lead the root-cause analysis and end-to-end resolution of critical, high-impact customer network escalations and complex live deployment roadblocks.
• Solution Architecture & Validation: Qualify, production-grade customer use cases in simulated lab environments, mirroring massive multi-dimensional scales.
• Technical Leadership: Mentor team members on analysis, debugging techniques, and robust test framework design.
• Advanced Automation: Drive the continuous evolution of automation frameworks and scale-out testing pipelines using Python and shell programming.

Requirements

• Education: B.S. or M.S. in Computer Science, Electrical Engineering, or a related technical field.
• Experience: 10 to 15+ years of experience in system test engineering, customer solution engineering, or advanced technical support within the networking industry.
• Networking Expertise: Deep domain knowledge in IPv4/IPv6/Multicast forwarding, MPLS VPNs, EVPN