Customer Solution Engineer

About the role

About Our Client: The organization operates in the subscription economy, providing a platform that supports modern business models such as subscriptions, usage-based pricing, AI-driven, and outcome-based offerings. It addresses challenges around launching new products, automating complex billing, and enabling predictable recurring revenue. The company has been a leader in this market for over a decade and is evolving its platform to cover quote-to-cash processes and support monetization of products and services with adaptability for AI integration.

About the Opportunity: The Customer Solution Engineer role focuses on collaborating with sales teams to secure technical wins by addressing complex business challenges faced by prospective customers. This position requires deep expertise in the quote-to-cash cycle for enterprise businesses and the ability to demonstrate how the platform enables growth through digital transformation. The role is critical in differentiating the solution from competitors and ensuring customers realize value aligned with their strategic objectives.

Responsibilities

• Complete comprehensive onboarding and sales training to master the platform’s products, services, and capabilities
• Manage technical relationships by understanding customer needs and constraints
• Deliver product demonstrations and technical presentations to executive audiences
• Develop tailored, AI-centric demonstrations linked to prospects’ objectives across industries
• Secure technical wins by handling objections and addressing concerns
• Provide customer feedback to product management to influence the product roadmap
• Ensure customers achieve expected value and monitor key performance indicators
• Support commercial strategy development and technical planning
• Present solutions clearly and coordinate technical resources internally and with partners
• Collaborate with product, solution management, and solution architects on customer needs and design
• Support sales and marketing through events and technical expertise
• Respond to technical components of proposals and requests
• Travel within assigned sales territory as needed

Requirements

• Minimum 6 years’ experience in Sales Engineering or operational finance roles related to billing or treasury
• Strong motivation to learn and expertise in the quote-to-cash cycle within the Subscription Economy
• Excellent presentation and group facilitation skills
• Experience in business value selling and familiarity with SaaS and Cloud technologies
• Understanding of subscription and recurring revenue business models
• Experience with sales methodologies such as MEDDIC or Value Selling
• General knowledge of API development and multiple programming languages
• Experience with large language models (LLMs) and agent development
• Bachelor’s degree or relevant FinTech experience

Benefits

• Medical, dental, and vision insurance
• Paid parental leave